IMS Client not functioning properly

[dhridah]

I was wondering if anyone else has experienced this problem. I have a client running IMS and 6 out of 7 of the workstations work flawlessly. The one that doesn't work will receive the voicemail and within a second will automatically disappear from outlook. I have uninstalled the IMS client and the voicemail shows up in outlook and stays there so I know that this is a client issue. Also when I uninstall the client it gives me an error that there is a registry problem with the exchange forums. I have called Avaya and they told me to reimage the PC. Not an option. I know this has something to do with the user profile as I can logon to this persons PC with my account and IMS works perfect.

The clients PC is using WinXP SP2 and Outlook 2003.

 

[PHins711]

I assume you have run the avayafw.bat file and changed the DCOM settings? That is always the first thing to look at for IMS issues.

 

[ThePhoneMn]

Maybe the user has a "rule" that sends the IMS messages elsewhere?

 

[dhridah]

Yes I have run avayafw.bat and verified the dcom settings. As I previously stated if I logon to the users PC with my account I do not have a problem. It seems to be a problem with the users profile in outlook and the registry