Impromptu fails to start

[tseeney]

I am starting to have this issue with a number of machines here in the office - I hope someone can help.

I am an onsite System Admin supporting a few hundred users. The Impromptu users are coming to me saying they cannot open a file, or when they try to start Impromptu, nothing happens. These are Dell GX270 with XP Pro installed, 1Gb RAM, 160 GB HD. I started Task Manager and ran Impromptu again (version 7.0.544) and I noticed in TM the "ImpUser.exe" app starts up then 1 second later disappears - shuts down. Nothing appears in the Event Viewer to indicate there is a problem. I have reinstalled, and the issue returns. I have reimaged machines, and the issue returns.

I have been poring through anything on the 'net that might indicate what the issue is, and I can find nothing so I'm hoping someone here has seen this behaviour before.

Any help would be appreciated,

Thanks in advance,

Tim

 

[xs4citrix]

Open up the impromptu.ini on a faulty machine. (cer4\bin)
Clean out all entries under [MRU Files]
Then try starting impromptu again.

Stefan

http://www.printingsupport.com

 

[griffindm]

I'd rename the impromptu.ini file and try to restart Impromptu. It sometimes gets corrupted, and doing this generates a clean copy.

Hope this helps,

Dave Griffin


The Decision Support Group
Reporting Consulting with Cognos BI Tools
Magic with Data
Want good answers? Read FAQ401-2487 first!

http://www.decisionsupportgroup.com

 

[xs4citrix]

If the top entry in the MRU Files list points to a non existant location, startup will fail.

Just try it yourself, by adding a non exisitng drive on top like:

x:\blabla

Stefan

http://www.printingsupport.com