Impromptu Error

[thabrane]

Hello
I have a user trying to access an Impromptu report using Impromptu user. When he clicks on the report to open it, he gets a dialog box saying -
"xxxxx.imr is not a valid Impromptu Report"

When he clicks OK, he gets another dialog box saying -
"Failed to open document %1. Its location has changed. Please check the full path of this file."

I can access the report fine from various computers using both Impromptu Admin and User.
All of his security is set up properly, I verified that.
I can't figure out what could be set up wrong - is it something in his configuration manager??

Any thoughts would be greatly appreciated.

Thank You

 

[drlex]

can he open any catalogues? I assume his version of Impromptu (eg 7.1.***) is the same as yours and he's running the same OS version.

soi la, soi carre

 

[thabrane]

Hello,
Yes, he is on the same version and os as I am. The reports he is trying to access is from an earlier version, but I am able to open them just fine.
I am not sure if he can open the catalog, I will have to check that out.

 

[thabrane]

This problem is very strange - I can open the catalog just fine and create reports from it, but still cannot open the old reports.
However, if I open the old reports from my pc and save them over again, I can open these newly saved reports from the user's machine ONLY if I have the catalog open already. If I try to open the newly saved report without first opening the catalog, nothing happens - no error or anything.
I really have not idea what is going on - I am guessing that it has something to do with the version, but it is strange that I can work with the reports just fine and the user can't.
Let me know if any more information is needed.
Any thoughts or suggestions would be appreciated.
Thanks

 

[DoubleD]

Are multiple versions of Impromptu installed on the machine?
If so, the registry may be set to launch an older version of Impromptu when you double-click on the IMR from Explorer, versus double-clicking the CAT from Explorer. By opening Impromptu first, you are certain of which version you're in.

I am what I am based on the decisions I have made.

DoubleD

 

[thabrane]

That is the only version of Impromptu installed on the machine. I also made sure that I had it open first, just to ensure that I was using the correct version. It's strange that I can open the catalog, but the reports aren't working.

 

[DoubleD]

It seems you've done a thorough job of troubleshooting. My only other suggestion would be to reinstall Impromptu on that user's machine.

I am what I am based on the decisions I have made.

DoubleD

 

[thabrane]

Yes,I'm thinking that may be my next option.
I will post any findings after I try the reinstall.