Implementing a Voice Menu

[norman77]

Could someone help me determining how many Voice Ports I would need to implement a voice menu for our building using Meridian Voice Mail 12. It will have about 8 options including a submenu.
In the facility we have about 800 phones. One of the features that will be implemented is dial by name and the rest of them will be announcements and thru dials.
At present, we have only 10 voice ports. I am concerned that it might not be enough. Any suggestions?

 

[wdhb]

First you need to find out your channel useage. Best way is to record the ACD stats for the mail q as that will tell you if your getting any "all agents (ports) busy conditions. You can however look in mail under 6."Operational Measurements", 2."Traffic Reports" - select "Channel Usage" YES & define your time.

To set up a Voice Menu, you to get your number into mail. If this is going to have a high number of calls, I would use an ACD with NCFW to the mail ACD, as Phantoms can only direct 1 call at a single instant. The 2nd call ends up at the Attendant, not good. Then you need to identify the number in the "Voice Services -DN Table" assigning it to a free Menu ID number. Then under "Voice Menu", create your voice menu.

I would recommend you read the NTP on creating voice menus as you will need to understand how voice menus work - no pain no gain.