Immediate Call Handling on Legend

[bszurgot]

I'm having some difficulty (huge understatement) trying to get our Merlin Legend / Merlin Mail system to change to immediate call handling. I've literally poured over dozens of documents, hundreds of forum entries, all to no avail.

We have:

Legend 7.0 V10.0
Mail 3.0

All I want is to simply have the incoming calls, that normally ring at our operator extensions, to begin going immediately to automated attendant. Touch tone gate is on.

Can anyone point me in the direction of instructions that will allow me to do this? Is this something that I must do using the PC as opposed to the MLX-20L console? And if it does require the PC, is there any way to find out what the pin-outs are on the serial port on the mail board?

Much thanks in advance.

-Bob Szurgot-

 

[merlinman]

This can be done with the MLX-20 Console, you just have to know exactly how you want it done.

If you have "regular" lines, NOT PRI, it is easy to assign them to a calling group (perhaps 772), overflow that calling group to your Voice Mail Calling Group, with 1 second delay and NO CALLS IN QUEUE Delay, and set up a mail box for 772 as COS 15.

If it is PRI, then it will need to be done a different way.

http://home.comcast.net/~merlinman