IM not Working on IX Workplace 3

[VinGtech]

Hi team,

I have gone through a ticket thread on enabling the feature.

One-X Portal is part of the main server
Version : IPO11.1 and Ix workplace 3.24
XMPP and Host name is correctly configured as well in One X Portal(Used the IP Instead)

The feature was working earlier then stopped working at all.

Kind Regards

 

[kyle555]

I didn't think Workplace used One-X Portal, I thought you had to use Spaces messaging.

 

[derfloh]

You can use One X Portal for IM.

I’m not sure what Ports you need to be reached. I guess 9443.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

Assume you've checked the obvious and tested IM between one-X Portal users.

Also, the IM/presence features in Workplace are only supported with licensed profiles, not for basic users using a softphone license.

Stuck in a never ending cycle of file copying.

 

[Travis Harper]

Have you set the messaging system to One-X Portal, in Manager System?
The default is Spaces.

 

[VinGtech]

Yes default Messaging system has been set to One-X portal
All users have Power User Licenses
Ports are open as well, I can telnet to the configured ports.

Presence is however working.(Weird)

One X portal is running on the same box as IP Office.

Not sure what is missing.

Kind Regards

 

[VinGtech]

2022-02-15 17:02:30.895 E [23540] [CSDK] CMessageServiceFacade::GetSelfAddress() Provider of type XMPP does not exist.

Got this error on XMPP logs

 

[Travis Harper]

Try changing the XMPP Domain to the actual DNS name.
See this post.

https://www.tek-tips.com/viewthread.cfm?qid=1803893

I know I have tried using the IP address as the XMPP domain, and never got it work properly.

Also, I don't think IP Office uses One-X Portal for Presence anymore. I believe they switched to SIP based presence back in R10, when they removed the option for One-X Portal in replaced it with Spaces.

 

[VinGtech]

I just got it to work after a came across another similar Ticket.

What happened is, the Feature was working when I had a few users for testing.

When I uploaded the all users form the organization(About 320 users), Some users had apostrophes(') on their names.

This caused all the fuss on the system.

Thanks for the assistance guys.


Kind Regards

 

[Travis Harper]

Thanks for posting the resolution.
Pink!

 

[critchey]

Nice catch and thanks for posting resolution. Pink for you.

The truth is just an excuse for lack of imagination.