I'm getting this PRI trunk errors. What do they mean?

[Snapper]

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

06A1601 ISDN-TRK 013/001 36 PASS
06A1601 ISDN-TRK 013/001 255 FAIL 8
06A1601 ISDN-TRK 013/001 256 ABORT 1113
06A1601 ISDN-TRK 013/001 257 ABORT 1116
06A1602 ISDN-TRK 013/002 36 PASS
06A1602 ISDN-TRK 013/002 255 FAIL 8
06A1602 ISDN-TRK 013/002 256 ABORT 1113
06A1602 ISDN-TRK 013/002 257 ABORT 1116
06A1603 ISDN-TRK 013/003 36 PASS
06A1603 ISDN-TRK 013/003 255 FAIL 8
06A1603 ISDN-TRK 013/003 256 ABORT 1113
06A1603 ISDN-TRK 013/003 257 ABORT 1116
06A1604 ISDN-TRK 013/004 36 PASS
06A1604 ISDN-TRK 013/004 255 FAIL 8
06A1604 ISDN-TRK 013/004 256 ABORT 1113

Where can I find an error chart?


Attitude is everthing.
-Snapper

 

[4merAvaya]

The link below will take you to the Definity G3rV10 Maintenance Manual. Section 9 deals with identifying error codes and the tests to understand/clear them. Page 9-1085 deals with test 255 specifically.

Kevin

http://support.avaya.com/elmodocs2/definity/def_r10_new/233117_3/233117_3.pdf

 

[orypecos]

If I remember correctly "255 FAIL 8" means your 'd' channel is not up so the trunk is not going to work at all. Try busying the d channel and releasing. If that doesn't work busy the board, reset it, and release it.


Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[Snapper]

Itried it an it still doesn'r work.

Attitude is everthing.
-Snapper

 

[4merAvaya]

The Avaya manual says that you have a bad board.

Kevin

 

[orypecos]

Does it fail 138 when u test the board? Copy and past the first page or 'test board xxxx long'

 

[Snapper]

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

06A16 UDS1-BD 138 FAIL
06A16 UDS1-BD 139 PASS
06A16 UDS1-BD 140 PASS
06A16 UDS1-BD 141 PASS
06A16 UDS1-BD 142 PASS
06A16 UDS1-BD 143 PASS
06A16 UDS1-BD 144 PASS
06A16 UDS1-BD 145 PASS
06A16 UDS1-BD 146 PASS
06A16 UDS1-BD 1227 PASS
06A1601 ISDN-TRK 013/001 36 PASS
06A1601 ISDN-TRK 013/001 255 FAIL 8
06A1601 ISDN-TRK 013/001 256 ABORT 1113
06A1601 ISDN-TRK 013/001 257 ABORT 1116
06A1602 ISDN-TRK 013/002 36 PASS

Attitude is everthing.
-Snapper

 

[orypecos]

fail 138 with no aux code almost always means 'no signal' from the t-1 provider. If u know how, u can do a loopback with a piece of wire to see if the test will pass then. If it does then u know the board is ok. Some boards have a loopback jack installed between the board and the demark. Do 'display ds1" and the board number and enter. Then look to see if on that page says 'loopback power' 'yes' or something like that.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.