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I'm betting you have got a single stand alone application there. Stuck it up on the server and are attempting to sell it to the customer as a client\server model solution.
Sorry, but as a similar victim "customer", I've been badly burnt with one like this. It just won't work well in a Win98 client environment. Been there done that, and spent a fortune on client side upgrades and still have a sub-standard product.
You have 2 choices.
1. Call it the customer's fault and make them upgrade everything, PC's, network, bandwidth, the lot.
or
2. Seriously consider re-evaluating and re-modelling the application to a true 2 tier, server/client model. ie, a good backend that does all the crunching on the server, and a nice thin frontend installed on the clients that has all the pre-defined queries to ask the server.
Sorry, but as a similar victim "customer", I've been badly burnt with one like this. It just won't work well in a Win98 client environment. Been there done that, and spent a fortune on client side upgrades and still have a sub-standard product.
You have 2 choices.
1. Call it the customer's fault and make them upgrade everything, PC's, network, bandwidth, the lot.
or
2. Seriously consider re-evaluating and re-modelling the application to a true 2 tier, server/client model. ie, a good backend that does all the crunching on the server, and a nice thin frontend installed on the clients that has all the pre-defined queries to ask the server.