I'm an idiot 2

[moodhairboy]

I installed my old partner 7.0 system this weekend at my office and thought I did everything right. Turns out I didn't because things aren't working at expected.

1. I used Hubbel HXJ5EB jacks at the wall and terminated to a 12 port (whatever you call with punchdown blocks on the back).

2. All 3 phones get date / time and VM indicator. One phone has dialtone when you pick up the handest or hit speaker and you can get VM. The other 2 have date/time - no dialtone.

What did I do wrong?

 

[mforrence]

Plain and simple, you wired it wrong... Each phone requires two pair and somewhere along the way you've mixed and matched... Simple check by plugging phone in directly to control unit. Good luck.
Mike

 

[Dexman]

Mike nailed this one.

Let me go 1 step further....Can you tell us which wiring convention you used (568A or 568B)?

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

1 suggestion (and I understand that it would probably be cumbersome to do at this stage) would be to do away with the patch panel and replace it with standard 66 blocks. Sometimes having everything visible will make some mistakes easy to catch and correct.

If it ain't broke, I haven't fixed it yet.

 

[moodhairboy]

To Answer Dexman - 568B. The setup is boringly simple - 1 line, 3 phones in one room. The patch panel as it is in a secure room with 60 servers. Weird I know. I terminated each jack (all 6 wires at each jack and at the patch panel the same way. Confused how to move forward.

 

[TouchToneTommy]

So how did you terminate 6 wires on a 4-pair (8-conductor) jack and patch panel?

 

[moodhairboy]

TouchToneTommy -

So how did you terminate 6 wires on a 4-pair (8-conductor) jack and patch panel?

If I remember correctly there are 8 wires or 4 pairs in the cat5e cable that I used. Brown/brownwhite, Green/greenwhite, Blue/Bluewhite and Orange/Orangewhite.

I terminated the wires on the wall jacks using the 568B spec and terminated the wires on the patch panel in the same fashion matching the colors up. The patch panel is also 568B.

 

[TouchToneTommy]

I terminated each jack (all 6 wires at each jack and at the patch panel the same way.

That's whats got me comfused!! Do you have 3-pair/6-conductor cable, or 4-pair/8-conductor cable?

I've see folks use 6-position USOC jacks and try to use 568-B patch panels - which doesn't work unless you punch the patch panel as 568-A

 

[CarGoSki]

Well you should test the cabling and patch cords. Be sure that you are using an eight conductor station cable for the jack to phone(psst really just needs 3456) and same for patch cord from panel to PBX port. Your tester will find the culprit.

 

[Dexman]

Take a look at one of the patch cords. Note the color pattern of the 2 inner-most pairs. Those pairs should be used from end to end (processor to wall mounted jack).

If it ain't broke, I haven't fixed it yet.

 

[moodhairboy]

So dexman,

on a four wire patch cable from the phone to the Jack will it have the same color pairs As I listed above ?

 

[Dexman]

Patch cords from major suppliers will have the standard color pairs:

Blue/White
Orange/White
Green/White
Brown/White

The trick is to observe how the pairs are arranged. Partner phones user the 2 innermost pairs so you need to stay with that convention from end to end.

If it ain't broke, I haven't fixed it yet.

 

[moodhairboy]

another dumb question - patch cords: RJ11 or RJ45? or either?

 

[moodhairboy]

anyone know a good technican in Orlando?

 

[Dexman]

Even though Partner phones and front end modules come with 8P8C jacks, standard 4P4C plugs are all that's really needed.

To find an Avaya Business Partner in the Orlando area, you can check the Yellow Pages and/or try this link on Avaya's website:

http://www.avaya.com/usa/partner-locator

If it ain't broke, I haven't fixed it yet.

 

[moodhairboy]

The avaya partner locator function finds 5 partners all over 70 miles away from Orlando. Seems like a problem to me. Off to the yellow pages.

 

[CarGoSki]

Who did your cabling? Call them to test it. Unless of course it was you who cabled the place. In that case I would say that you should have a tester if you intend to continue installing cabling.

 

[moodhairboy]

I did the cabling and it turns out one of the runs was bad and needed to be replaced. A hired a local tech to come uin and sort out the mess and he did.

1. Terminated my 3 phone extention lines directly to RJ11 plus and into the partner system bypassing the punch down patch panel I was attempting to use.

2. Discovered that the one lan port that did not work was a bad cable and we ran another. Fixed.

3. Discovered that a cisco router needs a new config as it kept showing no connectivity when their was.

Total cost $140.

Worth the $$ and now I'm back to work.

Thanks all - next time I'll leave the work to the pros.

 

[Dexman]

Thank you for the update!

If it ain't broke, I haven't fixed it yet.