I'll ask anyway...

[deathbyphone]

I know think there is no way to shut off the ringing on internal calls, but maybe I am wrong. the scenario is there is a location that answers with AA AND ALSO HAS ivr deployed. The staff( cashiers ) at this location are not allowed to make OR RECIEVE personal calls. Their workaround is to have their pals call the store and when the aa answers put in the ext of the checkout lane they are working and presto they are catching up on old times while the customer stands there, contemplating suicide. Can I change something in the COS TO DISABLE THIS WITH affecting the CCR TRANSFERS?

 

[cook1082]

In the AA disable DN dialing. This is in the greeting table.

 

[deathbyphone]

Thanks for the quick response, I thought so , But my only concern was that it may affect the CCR. I'll try it anyway I can always change it back. Thanks again