If the system password on a ICS is lost can it be reset?

[mcrackin]

I come across this often. Some one has changed the installer password from default and nowis not in business. Can it be reset with out taken it apart and shorting out the battery and having the customer loose al of the data. Maybe with the NRU?

 

[norstargirl]

are you talking about your phone system or voice mail if its the phone system you must get in through the rad.

if its the voice mail all you have to do is enter feature 985 press 9 then spell out resetsmpswd.
Hope this helps
Norstargirl M.Parnell
(norstargirl)

 

[mcrackin]

I am looking for the phone system. I have it on the Voice Mail. But the ICS series Compact and Modular if possible. Thanks for the quick response.

 

[executone]

Connect your own RAD to the Norstar, then use Norstar Manager "on line session" for pre 2.0 releases or Remote Tools "browser" for 2.0 and newer releases. You gain access to the database with out needing a password (it's your RAD so you know its password) and this allows you to display all passwords in the system.

Good Luck!

 

[mcrackin]

That was my thinking as well. Thanks for the info and confirmation. The Samsung DCS series is the same as well.