Hi all
I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy.
Please could you help me to write the correct script ???
Many thanks & best regards
I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy.
Please could you help me to write the correct script ???
Many thanks & best regards