Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

if out of service skillset1 then route call dn...?

Status
Not open for further replies.

optman10

Technical User
Sep 10, 2013
35
MA
Hi all

I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy.


Please could you help me to write the correct script ???


Many thanks & best regards
 
IF OUT OF SERVICE skillset THEN
ROUTE CALL some_extension
ELSE
QUEUE TO SKILLSET skillset
WAIT 2
END IF
.
.
.

I would make skillset and some_extension a varialbe that way you can change the variable and don't have to access the script every time you need to make a change. This is just the basic, you can get more complex if you desire.
 
many thanks yyrkroon it work now fine.


Best regards
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top