IF NOT QUEUED question

[Tralfaz7698]

Can IF NOT QUEUED be used to see if the call is queued to a specific skillset? I've tried several iterations and can't seem to get any to validate.

Example
Say you've got several skillsets that a call can be queued to and you want to make sure it's queued to a specific skillset while it's in the wait loop. If you use the regular IF NOT QUEUED it is just checked to make sure it's queued, but no specifics.

 

[janeenaj]

you can use the PRIORITY IN QUEUE command...


i.e. IF PRIORITY IN QUEUE skillsetname = 0 THEN
QUEUE TO or whatever
END IF

0 = the call is not queued. valid range is 0-6

 

[Tralfaz7698]

Thanks, Janeenaj, exactly what I was looking for.