If attendant can't answer an outside call....

[GUIsareapassingfad]

Hello again!
We have a Published phone number (call it 1234) that's being "translated" to our Front Desk Attendant. Call it 3456. We can get 3 to 4 calls going as that's how many sets we have. But if one person is up there alone and he is on a call, the incoming caller just gets a ringing ad nauseam.
How can we set it so if after some rings no one picks up, it goes to a message then a queue? Or it goes to vmail box?
Who switches the number, Comcast or Us?

thanx in advance!

GUISareapsasing fad.

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[bignose21]

You could use an acd group instead for the 3456 then if you have a MIRAN you can give welcome messages, Hold messages, and music

 

[GUIsareapassingfad]

Thanx!
We have a Muzak Messager player that plays a pitch for the hotel when the Front Desk picks up a call ands puts em on hold. We are also using a separate Vmail system, Active Voice.
Do we have to use MIRAN to do greetings and such? or can we use the Voice mail system?



Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[bignose21]

I have not used the active voice VM only Callpilot and normally if you wanted to utilize that for queue messages etc. you would need integration with a contact centre. Not used your Muzak Message player either so not sure what that is capable of.

 

[GUIsareapassingfad]

Thank You!

Nortel Meridian1
Version 2511
Release 25
Issue 8