IE7 Integrated Authentication not providing credentials

[teqmod]

I have a user (senior manager) that is unable to access our internal financial web application. The web app uses integrated authentication. When attempting to access teh site he receives a http 500 error. If I do a run as on his machine and run internet explorer I can access the site with no issues. If he goes to another machine he can access the site with no issues. I found on the server through the IIS logs there is no username being provided when he attempts to connect. I set a seperate test site on the same server and allowed anonymous access and he can access this fine. After lots of research I have changed the settings in IE for User Authentication and for Enable Integrated Authentication and no success. I have even changed teh MTU size on the network adapter (from a post I found here) with no success. This worked a week ago and no updates have been applied and the user says no changes have been made. I have copied the registry from my user account settings for IE and Internet Settings to his hoping the setting would be included but no luck. Since the user is a senior manager and not very computer savvy he is very against wiping out his profile and starting over. Going to IE6 works because he is prompted to enter credentials but unfortunately several other sites do not work properly in IE6 so this solution does not work either. I am tempted to try IE8 but I am not confident this will help. Any other ideas as to what the issue could be and how I might be able to resolve it?

 

[aich69]

A new profile might be the way forward for an issue like this. It's not like you have to delete it altogether, just rename the old one, create new and move appropriate data. In my experience it could well be considerably quicker than trying to pin down an exact issue with IE.

I appreciate he might be senior management and that might make you think twice about doing what he doesn't like the sound of but does he come to you for management advice? Maybe as IT support you just have to say that's what needs doing...if it solves the issue then you can keep him happy and spen time workingout what went wrong at your leisure...if the mood takes you

It does sound a little bit like a permissions issue at the start. Personally I might not go down the IE8 route as if you have apps that don't work on IE6 you may find that these also have an issue with IE8.

Sorry I'm not solving the actual problem, hope something can be gleened from above though.

I used to have a handle on life... but it broke. Cpt. Red Bull

 

[Sympology]

Is the Intranet set to a trusted zone on this pc / on others?



Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.