IE6 shutdown message

[ghaselbe]

I am running WinXP and IE6. I have a ZoneAlarm firewall and up-to-date anti-virus software, and I do my Windows Uptdates. Sometimes (not often) when I'm browsing, I will get a window that pops up and says: "Internet Explorer has encountered a problem and needs to close." When I click on the details tab I get the following info:

Error Signature: iexplore.exe
App. Version: 6.0.28.00.1106
Mod. Name: sdhelper.dll
Mod. Ver.: 0.0.0.0
Offset: 0007d8b6

One place this always seems to happen is when I go to the MSN Gaming Zone; after selecting a game, it starts to open up, but then I get the error message. I've tried turning off ZoneAlarm because of its pop-up stopping abilities, but this doesn't help. It also happens at a few other sites, but I can also go for days without IE6 choking. Any ideas? Thanks.

 

[kippy13]

Hi,
You have a BHO, browser helper object.........not good. Get a copy of free
BHO Demon,

http://www.definitivesolutions.com/bhodemon.htm

, or HijackThis!,
from

http://mjc1.com/mirror/hjt/

. Either should cleans you machine of
this pest.
Also have a read of the faq below regarding keeping a system clear of malware.
This BHO may not be malicious but it is whats causing the issue.

***************************************
Looking for the best answers:
faq222-2244
Keeping your system clear of malware:
faq608-4650
***********************************
Dont forget to post back with the eventual resolution.
***************************************

 

[ghaselbe]

I checked and I don't have any BHO's running (well, a couple, but they're good ones). However, I got to thinking about that sdhelper.dll. It turns out it is part of Spybot Search and Destroy, and a Google search showed other people having trouble with it by interfering with programs running, and also having great trouble removing it. I started the program up and went into Spybot's Immunize tab and uninstalled the "Browser helper to block bad downloads."
That fixed it. Thanks for getting me thinking along these lines.

 

[kippy13]

Yes, I read those posts about search and destroy as well,
thats good to know,
thanks for the feedback,

***************************************
Looking for the best answers:
faq222-2244
Keeping your system clear of malware:
faq608-4650
***********************************
Dont forget to post back with the eventual resolution.
***************************************