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IE6 Problem, need help

Status
Not open for further replies.

CommanderW

Technical User
Aug 30, 2003
1
GB
Apologies in advance as this is a long post, but if someone is going to help me thay need the data, right? I really hope you can help. The background is that I want to install a programme called Replay Radio to record streaming audio. The programme looks spot on for what I want to do, but causes problems with my IE.

I have copied below my email to the company detailing the difficulties, and their reply.

------------------
Hi there

I need some help.

Since installing the demo version of Replay Radio prior to purchasing, I am
unable to run Internet Explorer.

When I start it up I just get the egg timer, and the message Detecting Proxy
Settings . . . . in the bottom left hand corner. Nothing happens and when I
close the programme with the X in the top right hand corner I get the \"This
programme is not responding . . . . . .\" message.

Outlook Express continues to work fine, as does Opera 6.04, from where I am
sending this message.

If I uninstall Replay Radio, then everything works fine.

My operating system is Windows XP Home and I connect to the internet via a broadband cable modem, and the connection has always been
perfect since installation about 2 years ago.

The LAN connection is set as \"Automatically detect settings\"

I hope you can sort this out for me as I am looking forward to using Replay
Radio to play radio recordings on my new Pocket PC.

Hope this is enough info but if you need anything more, let me know.

Kind Regards

Peter
UK
----------------------------
Reply

Hi Peter -

Replay Radio doesn't do anything to IE's proxy settings.

I suggest downloading and installing IE again. Whatever happened to your
system in the interim should be fixed by a reinstall.

Sincerely,

Applian Technologies Inc.

--------------------------------------------------

Well I must be thick but I can’t find where on msn I can reload IE, pleanty of patches but not the full thing.

As people seem to be able to provide lots of info using Hijack, I took Hijack logs before and after this last install of Replay Radio V4, they don't mean much to me, but I'm sure there is someone out there who understands them, I would also appreciate any advice on any junk they show that I may have accumulated.

Here are the logs, thanks in advance

Logfile of HijackThis v1.97.7
Scan saved at 23:01:38, on 18/12/2003 Pre replay Radio V 4 Install
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\WINDOWS\System32\ZoneLabs\vsmon.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\PROGRA~1\ZONELA~1\ZOANAL~1\ZONEAL~1\zlclient.exe
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\YacsMon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Utilities\System Analysis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;*.Windowsupdate.microsoft.com;*Windowsupdate.com;Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windowsupdate.com
R3 - URLSearchHook: (no name) - {C12B4EC1-1F65-11D3-91CA-00104B9C4765} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {2F2FBF0D-254F-11D5-B1E5-0050DAD7AF62} - C:\PROGRA~1\ANONYM~1\Core\ANONYM~1.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Anonymizer Toolbar - {C14DC52F-B4D9-11D5-B1E6-0050DAD7AF62} - C:\PROGRA~1\ANONYM~1\Toolbar\ANONYM~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O4 - HKLM\..\Run: [USRpdA] C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [hplampc] C:\WINDOWS\system32\hplampc.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Register MediaRing Talk] C:\Program Files\MediaRing Talk\register.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZOANAL~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe"
O4 - HKCU\..\Run: [5-2-46-101[1]] c:\windows\5-2-46-101[1].exe -m
O4 - HKCU\..\Run: [MemoryZipperPlus] C:\Program Files\MemzipPFR\memzippf.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: YacsMon.exe
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmsearch.html
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Backward &Links - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmcache.html
O8 - Extra context menu item: Search Using Copernic - C:\Program Files\Copernic 2000\Search Extension.htm
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Launch Copernic 2001 (HKLM)
O9 - Extra button: Copernic (HKLM)
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: FastNet99 (HKLM)
O9 - Extra 'Tools' menuitem: &FastNet99 (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Fun Web Products Installer Start) - O16 - DPF: {29C13B62-B9F7-4CD3-8CEF-0A58A1A99441} - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - O16 - DPF: {AE609930-A6EB-4A78-B7DA-B3200705FEBD} (Mophun Control) - O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://E:\SuperCD\IntraLaunch.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) -
-----------------------------------------

Logfile of HijackThis v1.97.7
Scan saved at 23:13:29, on 18/12/2003 Post Replay Radio Install pre IE Fix
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\WINDOWS\System32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\PROGRA~1\ZONELA~1\ZOANAL~1\ZONEAL~1\zlclient.exe
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Belkin\Bluetooth Software\BTTray.exe
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\YacsMon.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Belkin\Bluetooth Software\BTStackServer.exe
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Utilities\System Analysis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;*.Windowsupdate.microsoft.com;*Windowsupdate.com;Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windowsupdate.com
R3 - URLSearchHook: (no name) - {C12B4EC1-1F65-11D3-91CA-00104B9C4765} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {2F2FBF0D-254F-11D5-B1E5-0050DAD7AF62} - C:\PROGRA~1\ANONYM~1\Core\ANONYM~1.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Anonymizer Toolbar - {C14DC52F-B4D9-11D5-B1E6-0050DAD7AF62} - C:\PROGRA~1\ANONYM~1\Toolbar\ANONYM~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O4 - HKLM\..\Run: [USRpdA] C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [hplampc] C:\WINDOWS\system32\hplampc.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Register MediaRing Talk] C:\Program Files\MediaRing Talk\register.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZOANAL~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe"
O4 - HKCU\..\Run: [5-2-46-101[1]] c:\windows\5-2-46-101[1].exe -m
O4 - HKCU\..\Run: [MemoryZipperPlus] C:\Program Files\MemzipPFR\memzippf.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: YacsMon.exe
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmsearch.html
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Backward &Links - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmcache.html
O8 - Extra context menu item: Search Using Copernic - C:\Program Files\Copernic 2000\Search Extension.htm
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\windows\downloaded program files\GoogleToolbar_en_2.0.95-deleon.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Launch Copernic 2001 (HKLM)
O9 - Extra button: Copernic (HKLM)
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: FastNet99 (HKLM)
O9 - Extra 'Tools' menuitem: &FastNet99 (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Fun Web Products Installer Start) - O16 - DPF: {29C13B62-B9F7-4CD3-8CEF-0A58A1A99441} - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - O16 - DPF: {AE609930-A6EB-4A78-B7DA-B3200705FEBD} (Mophun Control) - O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://E:\SuperCD\IntraLaunch.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) -
Peter
UK
 
Well you know what's causing your problem, you load this software, it affects something. You uninstall it, it goes away. You're on the right track, let these people know you want to buy their software, but this is holding you up, and hopefully that will speed up the process. I wouldn't do too much to your system to troubleshoot this, their software is obviously causing the issue, let them fix it.

Matt J.
 
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