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An ActiveX control doesn't run properly
If a Web page is not displayed properly, an ActiveX control might not have loaded or might be out-of-date. The following procedure helps you determine whether an ActiveX control is the cause of the problem.
To determine whether an ActiveX control may not have loaded or may be out-of-date
1.
On the Internet Explorer View menu, click Source.
2.
Look for source code similar to the following code:
<OBJECT ID=NewsBrowser WIDTH=92 HEIGHT=244 BORDER=0
STANDBY="Click here for help installing MSNBC News Menu"
CLASSID=CLSID:2FF18E10-DE11-11d1-8161-00A0C90DD90C
CODEBASE=/download/nm0713.cab#Version=3,0,0713,0>
This source code indicates that the MSNBC NewsBrowser is an ActiveX control by listing the CLASSID (CLSID) where it is stored in the registry under HKCR\CLSID. It also lists the CODEBASE, which indicates where to retrieve the .cab file for installing the control and the version that it currently needs.
The control is loaded from the Downloaded Program Items folder. This process is not visible to the user. If the control cannot be loaded from this folder, Internet Explorer tries to download the control from the CODEBASE. If the control is corrupted, it might not load and will not display the proper control needed to view the Web page properly.
After you check the source code to determine whether an ActiveX control might not have loaded or might be out-of-date, update the control, if necessary.
To update the ActiveX control
1.
On the Tools menu, click Internet Options.
2.
In the Temporary Internet Files area, click Settings.
3.
To view the ActiveX control installed on the computer, click View Objects.
4.
Right-click the ActiveX control, and then click Update.
If you are not sure which control in the Downloaded Program Files folder is associated with the control identified in the source code, you can check the registry under HKCR\CLSID\<clsid number that is listed in the source>. Click the number, and it will list the name of the control at that registry key.
5.
Try to view the Web page.
6.
If the Web page is still not being displayed correctly, repeat steps 1 through 3, right-click the ActiveX control, and then click Remove.
7.
Try to view the Web page again. Internet Explorer should automatically reinstall the control based on the CODEBASE information.
You cannot connect to the Internet because the proxy server configuration is not working
Your organization might use a proxy server on a local area network (LAN) to connect to the Internet. A proxy server acts as a gateway for the computers on the network to access the Internet. A proxy server does not prevent other people on the Internet from accessing your network—a firewall can serve this purpose.
To successfully connect to the Internet, you must correctly configure Internet Explorer to use your proxy server. If Internet Explorer is configured for your proxy server but you cannot connect to the Internet, complete the troubleshooting steps described in the following sections.
Step 1: Verify the proxy server address.
If you configured the settings for the proxy server manually within the browser, verify the proxy server address.
To verify your proxy server address
1.
On the Tools menu, click Internet Options, and then click the Connections tab.
2.
Click Settings or LAN Settings.
3.
In the Proxy server area, verify the address.
Step 2: Verify that automatic detection and automatic configuration are enabled within the browser.
If you are using automatic detection and automatic configuration, the Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) servers should automatically detect and configure the browser's proxy settings on a per-connection basis. Verify that automatic detection and automatic configuration are enabled within the browser. Your DHCP server must support the DHCPINFORM message; otherwise, use DNS.
To verify that automatic detection and automatic configuration are enabled
1.
On the Tools menu, click Internet Options, and then click the Connections tab.
2.
Click Settings or LAN Settings.
3.
In the Automatic configuration area, verify that the Automatically detect settings check box is selected.
Note that automatic detection is enabled by default for LAN connections and disabled by default for RAS connections. For more information about automatic detection and automatic configuration, see "Using Automatic Configuration, Automatic Proxy, and Automatic Detection" in this Resource Kit. For more information about setting up DHCP and DNS servers for automatic detection and automatic configuration, see "Setting Up Servers" in this Resource Kit.
If you determine that automatic detection and automatic configuration are configured correctly and the proxy server detection still fails, click Detect my network settings on the error dialog box to attempt the proxy server detection again.
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