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IE 6 runs slow, Netscape 7.01 just zips right along?

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JerryUSA

JerryUSA

MIS
Aug 20, 2002
29
US
We have IE 6 sp1 on W2kPro PC's. when users go on line the browser just hangs for 10-15 seconds, or sometimes doesn't open at all.
I have installed netscape 7.01 on 1 test pc and it goes on line without any problems.
Most of the problems happen when you go onto a secure web site. wachovia.com,, e-trade.com or even ebay.
But it also happens on msn.com as well. I can time the 2 and netscape opens a good 10-15 seconds faster almost everytime.on any site!
Any ideas why IE6 hangs??
We have our proxy on an NT4.0 server
Thanks in advance,
JerryS

Http:\\"It's the 21st Century I was promised a flying car! Where is my flying car?"
[afro]
 
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This sounds like malware, non-virus, and your NAV did not see it.

Download and run in this order:

cwshredder *
SpyBot 1.2 *
AdAware *

* = Update the definition files within the program as the first step.


Step #2: download a do a clean/repair of your Winsock service entries using this utility:
If you still have the problem, download and run Hijack This! and post the log here.

"Sometimes I do not know but I try hard"- R.F. Haughty 1923
 
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I did the spybot but I dont think this is the problem. I have about 75 users that are complaining about it being slow. It seems like it mostly does it with SSL. or secure sites on IE 6 SP1 not on the Netscape 7.01
Below is the HijackThis log....

Logfile of HijackThis v1.97.7
Scan saved at 10:52:20 AM, on 12/18/2003
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE
C:\WINNT\system32\crypserv.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\HP Web JetAdmin\hpwebjetd.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\WINNT\System32\ups.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\MS\SMS\CLICOMP\RemCtrl\Wuser32.exe
C:\WINNT\Explorer1.exe
C:\Program Files\Network Associates\VirusScan\Webscanx.exe
C:\WINNT\MS\SMS\clicomp\apa\Bin\smsapm32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\MS\SMS\CORE\BIN\LAUNCH32.EXE
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\WINNT\MS\SMS\CLICOMP\SWDist32\bin\smsmon32.exe
C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE
C:\Program Files\Netscape\Netscape 6\Netscp.exe
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\jsaue\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=GIS_DOC:80;gopher=GIS_DOC:80;http=GIS_DOC:80;https=GIS_DOC:80
F0 - system.ini: Shell=Explorer1.exe
F2 - REG:system.ini: Shell=Explorer1.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", " (C:\Documents and Settings\jsaue\Application Data\Mozilla\Profiles\default\b7zyw3nf.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\jsaue\Application Data\Mozilla\Profiles\default\b7zyw3nf.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MSConfig] C:\Documents and Settings\jsaue\Local Settings\Temp\msconfig.exe /auto
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SMS Application Launcher] C:\WINNT\MS\SMS\CORE\BIN\LAUNCH32.EXE
O4 - HKLM\..\Run: [AGSeyApp] C:\Program Files\AGSeydsApp\AGSeyApp.exe
O4 - HKCU\..\Run: [putil] C:\WINNT\2.exe
O4 - Startup: syasupdatehp.url
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~1\MICROS~2\Office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: O16 - DPF: Arcsoft Web Printer for HP - O16 - DPF: Yahoo! Chat 1.3 - O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - O16 - DPF: {11B2C0D3-DFFB-11D3-9253-00500498D7E2} (ShowSetupObj2 Class) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - O16 - DPF: {29EF91B9-7120-477C-A5CB-2D67F2FD088C} (TeleControl Class) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - O16 - DPF: {5508547B-4F40-4005-AE0C-343C985DACE1} (WebCamX Control) - O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - O16 - DPF: {5A66E13A-311D-488B-828D-DDDF52EFB636} (strprint.trprints) - O16 - DPF: {74F5614A-8A8C-43B4-8CC2-4B4EFAF4A6C5} (TSCCInstall Class) - file://C:\Documents and Settings\jsaue\Local Settings\Temp\tsccinst.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - O17 - HKLM\System\CCS\Services\Tcpip\..\{15680094-DD01-42F9-97AC-0C6C62D1EAD2}: NameServer = 192.100.100.14
O17 - HKLM\System\CS1\Services\Tcpip\..\{15680094-DD01-42F9-97AC-0C6C62D1EAD2}: NameServer = 192.100.100.14
O17 - HKLM\System\CS2\Services\Tcpip\..\{15680094-DD01-42F9-97AC-0C6C62D1EAD2}: NameServer = 192.100.100.14
Thanks,




Http:\\"It's the 21st Century I was promised a flying car! Where is my flying car?"
[afro]
 
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Have u gotten W2K patched as much as possible?
What encryption level is IE set at?


"Sometimes I do not know but I try hard"- R.F. Haughty 1923
 
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JerryUSA, it could also be that the site is written to support IE and Netscape. And depending on what browser you use a different set of files are used to display the site. If the IE code has special scripts, activeX, etc it has much more to compile and transmit. The Netscape code may have much less to load. And thus the sites would be slower with IE than with Netscape, Mozilla, Opera, etc.

And SSL has to encrypt and decrypt on both ends of the connection so it is always slower. If it's fast in every browser other than IE it's probably the sites design.

Craig
 
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Yes I have all the lastest patches on W2K. Just did them on Monday. When I go to a secure site it hangs for a long time on IE6. most times not even opening. But I will open Netscape and the same site opens right up and runs.
I spoke with Wachovia.com and they said its just me.
It is causing a major problem for our finance department cause they use this site all the time. And out of 10 people none of them can get on the site for more than 2-3 pages. than it just hangs and never loads. But I loaded Netscape on 1 test pc and it zips right along.
I thought it may be something with our Proxy server. But all looks ok (not too familiar with it).
The ports are open for SSL (443/444 I think)and also port 80.
Another example is if we go to mail.yahoo.com and log on to check email then close down the window. Now everytime after that we have to log on again. Netscape you can do this again and again and never log in for up to 8-10 hours. This also just started happening.
Something is wrong, and I beleive it's on our end. I just can't figure it out...
Thanks for the help, Keep it coming..


Http:\\"It's the 21st Century I was promised a flying car! Where is my flying car?"
[afro]
 
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