I forgot how to do this below:
(This is from a closed thread in which the OP said they saw this done but did not know how.)
At one of my customer sites i have seen an IDC entry of 10 digits. Trying to get in touch with the guy who implemented it.
Below is the IDC table with 10 digit IDC.
*************************
SDID NO
IDGT CDGT
6556123456 6194
6556331234 6194
6556333333 6194
**************************
I have this working at my site. I have done this before under instruction of my retired coworker. It works well. I can't remember how to do this 10 digit entry.
EXAMPLE:
We have 4 DCNO's set up. under DCNO 2, I have the following:
xxxx xxxx
530672xxxx xxxx <-- 10 digit conversion of ATT number to 4 digit queue number
530676xxxx xxxx <-- 10 digit conversion of ATT number to 4 digit queue number
xxxx xxxx
xxxx xxxx
The 10 digit entry's do work. The ATT lines forwarded to our phone system and IDC changes them to our xxxx ACD SDN queue number. If it did not work, Our queues would not take outside calls. All I can remember is he told me to go somewhere else and add all versions of the number for example:
1234
626 1234
530 626 1234
1 530 626 1234
Does anyone know how to do this. I looked through the forums and I could only come up with the OP post but no answers on how it's done.
Thanks, Bret
(This is from a closed thread in which the OP said they saw this done but did not know how.)
At one of my customer sites i have seen an IDC entry of 10 digits. Trying to get in touch with the guy who implemented it.
Below is the IDC table with 10 digit IDC.
*************************
SDID NO
IDGT CDGT
6556123456 6194
6556331234 6194
6556333333 6194
**************************
I have this working at my site. I have done this before under instruction of my retired coworker. It works well. I can't remember how to do this 10 digit entry.
EXAMPLE:
We have 4 DCNO's set up. under DCNO 2, I have the following:
xxxx xxxx
530672xxxx xxxx <-- 10 digit conversion of ATT number to 4 digit queue number
530676xxxx xxxx <-- 10 digit conversion of ATT number to 4 digit queue number
xxxx xxxx
xxxx xxxx
The 10 digit entry's do work. The ATT lines forwarded to our phone system and IDC changes them to our xxxx ACD SDN queue number. If it did not work, Our queues would not take outside calls. All I can remember is he told me to go somewhere else and add all versions of the number for example:
1234
626 1234
530 626 1234
1 530 626 1234
Does anyone know how to do this. I looked through the forums and I could only come up with the OP post but no answers on how it's done.
Thanks, Bret