ICP3300 Time Sync

[fonejack]

I am having trouble syncing the time on one 3300ICP in the network from OPSMAN / Enterprise Manager. Other 3300ICP and SX2000s are syncing the time correctly. OPSMAN is able to perform a backup from the 3300ICP in question. Directory synchronization and MAC changes are also failing. How does OPSMAN communicate with the 3300ICP for time sync? And how do you troubleshoot? Below is the OPSMAN error log.



Event Type: Error

Event Source: OPSMaintainer

Event Category: Time Synchronization

Event ID: 1001

Date: 3/10/2009

Time: 12:45:29

User: N/A

Computer: OPSMAN

Description:

Mad_icp - MNMS CPIPE Open failed, commerrno=6



Event Type: Error

Event Source: OPSSoftware

Event Category: Time Synchronization

Event ID: 1001

Date: 3/10/2009

Time: 12:45:29

User: N/A

Computer: OPSMAN

Description:

timesync.c-283-ConnectToElement(CPIPE_Open to Mad_icp failed, reason: CPIPE: PABX does not respond)



Event Type: Error

Event Source: OPSSoftware

Event Category: Time Synchronization

Event ID: 1001

Date: 3/10/2009

Time: 12:45:59

User: N/A

Computer: OPSMAN

Description:

timesync.c-1163-SyncNE(Failure !ConnectToElement( 4218496 ) : attempt# 10)



Event Type: Error

Event Source: OPSMaintainer

Event Category: Telephone Directory

Event ID: 1001

Date: 3/10/2009

Time: 13:16:27

User: N/A

Computer: OPSMAN

Description:

Mad_icp - could not open cpipe - unrecoverable error, records sent:0 acked records:0 rejected records:0 - Telephone Directory Pending Changes Propagation Complete



Error from OPSMAN during Directory Sync:

DBA error: COM EXIT ene connect (26504), Element: Mad_icp

 

[kwbMitel]

Most common causes of cpipe errors (my opinion/not authorititative)

- Networking option not enabled on system
- Passcode incorrect as programmed in Eman/Ops
- Database inaccessible for other reasons

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Occam's Razor - All things being equal, the simplest solution is the right one.