ICP addresses on phones

[Mitelpassion]

Hi all,

I have a site where I've changed the IP addresses on 6 controllers that have been clustered.
On rebooting the phones came up but the phone's ICP 1 and ICP 2 addresses still point to the old range.

I know this is controlled by OPS. How do I force the change so the new ICP IP's are reflected? The phones are resilient.

The IP's have changed completely to a different range however the phone IP's have remained the same. Not that the last comment makes a difference - just for information sake.

thanks,

 

[Lundah]

Did you change the appropriate DHCP options to reflect the new IP's? I have a hunch that your problem lies there, not in Ops.

 

[paterson]

I think Lundah is right.

Also, I had a similar problem recently where the phones were receiving DHCP from customer DHCP server. All the DHCP options were correctly changed, but the phones had been originally set up with the ICP address statically assigned in the phone itself. So, the phone was receiving a DHCP address, but would not update the ICP address it was receiving in the DHCP options. It threw me off at first because the DHCP lease viewer showed the phone receiving a DHCP address. Once I cleared all the static settings in the phones, worked great!

 

[Mitelpassion]

thanks for the responses.

I don't think it's DHCP cause I've changed that.
Besides the phones come up fine. Current ICP is the correct one but ICP 1 and ICP 2 are wrong.

None of the IP's are static.
thinking that if phones go resilient they may not work due to ICP2 being incorrect.
thanks,

 

[kwbMitel]

I believe the The ICP 2 value is delivered to the phone based on the remote directory setting of the system delivering DHCP.

the RemDir will reference the PBX number and the IP address as programmed against that system. I'm not sure which form is referenced but I would think the ICP/PBX form is the most likely candidate.





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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

thanks kwbmitel,

I've checked all this but still no luck. all ips are correct and so is DHCP. like I said my concern is that if the phones had to go resilient they'll probably point to the wrong controller.

thanks anyway

 

[Mitelpassion]

fix for this is to update the remote directory form manually. basically re-save all the info. this populates the new IP addresses to the phones.

I know you shouldn't change this particular form manullly but i couldn't get it to work any other way.