Does any one know a CISCO Documentation which gives information of the maximum of calls per hour / maximum number of agents / maximum CTI Connections
for different kind of configurations.
We are using ICM 6.0 with 5 Servers;
1 for Administration Workstation
2 for ICM / CTI OS Client / IPCC-PG /IVR-PG (1 is redundant)
2 for IVR (1 is redundant)
We are afraid that the system collapse if the PG's are installed on the same Servers then the rest of the applications.
Thank for some information.
for different kind of configurations.
We are using ICM 6.0 with 5 Servers;
1 for Administration Workstation
2 for ICM / CTI OS Client / IPCC-PG /IVR-PG (1 is redundant)
2 for IVR (1 is redundant)
We are afraid that the system collapse if the PG's are installed on the same Servers then the rest of the applications.
Thank for some information.