ICI Key Assignment

[Tomiga1]

Hi Group, I would like to know if there is any rhyme or reason in assignment of ICI keys. Can multiple routes be assigned to the same ICI key?

And are these keys interactive? Does the attendant need to press these keys for any reason on the 2250 console?

 

[Crowd36]

Each ICI key can only have one route.

The ICI keys mean the Attendant can see which route an incoming call is on.
They can answer the call by pressing the ICI key.
It gives the ability to choose which route to answer, if there are multiple calls coming in.

 

[Tomiga1]

Thanks Crowd36.....our attendants answer all calls by loop key. I have never seen any of the ICI keys illuminate either.

 

[Tomiga1]

I finally figured out what I was missing.....the right route. I added the route and now see the illuminated key.

Thanks again!