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ICD Agent cannot go into ready

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billberge

billberge

IS-IT--Management
Oct 7, 2003
141
US
Greetings,

I have an agent who can log into the agent desktop but cannot go into the ready state. I restarted the CTI Manager service on both the pub and sub but that didn't help.

Any ideas anyone?

Thanks.......

 
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Yes DBW that was the first thing I did. What seemed to work was removing the device association with rm user. I then associated the device again and all is good.
 
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