ICC

[Blackybear]

Greetings!
I have a BCM50 6.0 and have the keycodes needed for ICC.

I am trying to use ICC to help me manage incoming calls on my extension.

I would like all exterior incoming calls to be put on hold with a greeting until
I terminate the actual call.

I have read all the BCM50 ICC literature and I am still lost!
Here is what I have done so far:

1. created an Agent
2. created a skillset

Does anyone have a simple way to do this?

Thanks alot!

SL

 

[cook1082]

Thats good so far. Need to assign your line to the CC in Call Pilot manager record your wait greetings build the CC routes wait times and greetings.

 

[Blackybear]

Thanks Cook1082,

The thing is that I would like people who choose option 4 in CCR Tree or dial extension 224 to end up in the CC.
Can this be done. I do not want to assigne a target line to the CC but just and extension!

Regards

SL