IBM Support Question 1

[Mag0007]

I know that AIX 4.3.3 is out of support, but will I still get hardware support if my system is running 4.3.3?

I think I have many bad SSA drives to replace.

 

[p5wizard]

if your SSA drawers and disks are covered by a maintenance agreement, you should be OK

A maintenance call for SSA disks should be placed on the serial number of the SSA drawer - not on your server's serial number.


HTH,

p5wizard

 

[Mag0007]

Thanks! That helps a lot! Now what do I need to do anything on the OS once a drive has been replaced? I worry about this part even more....

 

[p5wizard]

Google for "aix replace mirrored disk" and "aix replace unmirrored disk" or non-mirrored. You get the idea. There are IBM procedures for it - normally your CE will know them also.


HTH,

p5wizard

 

[CrystalWizard]

Hardware support has nothing to do with your operating system. If your contract for your hardware is good, you'll get hardware support.

Be aware:

If the hardware tech determines you need software assistance for the problem, even though you opened the call as a hardware call, you will be asked for your software contracts. And if your software support is no sufficient for the software you have (i.e. you don't have a special contract for an os that's out of support), you might find yourself having to agree to a special contract before you can get the software support even though you started with hardware.