IBM Severity call definitions 1

[jpor2003]

Hi Gurus,

Quick question to you all. In terms of raising a call to IBM for a problem with AIX commands. But you have a work-a-round, what would the call severity be? would this be classed as a severity 3?

Thanks.

 

[letis]

Don't know how it works in other country than france, but here i suggest the severity to be at least 2 if you ever want to be recontacted in a decent amount of time

regards

 

[Gloups]

Severity 3 if for standard problems.

Severity 2 to 1 are for production stoped problems and using it for small technical questions would'nt be appreciated

 

[jpor2003]

Thanks Guys.

 

[ereshatezer]

Use this table to select the corresponding severity level when managing a suport call with IBM:

Severity 1: Critical business impact:
You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.

Severity 2: Significant business impact:
The program is usable but is severely limited.

Severity 3: Some business impact:
The program is usable with less significant features (not critical to operations) unavailable.

Severity 4: Minimal business impact:
The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented.


Severity 3 will be the right one for you.


(AIX Search Engine)

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