i2050 softphone as ACD phone - not working

[chippowell]

I can’t make an i2050 IP softphone work as an ACD phone. What happens is I press my key 0 ACD button and nothing happens. Below is the TN. It works fine as a regular phone, such as to make calls from the SCR key, DN 8898. I’ve also confirmed that my test agent is built correctly, as it can log into a desk ACD phone (M3905). I have agent licenses. Do I need special IP agent licenses or something?

Any thoughts are appreciated, thank you.

DES VIRT
TN 096 0 00 20 VIRTUAL
TYPE I2050
CDEN 8D
CTYP XDLC
CUST 0
ZONE 001
FDN 8988
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA CRPA
MWA LMPN RMMO SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUA
CPND_LANG ENG
RCO 0
HUNT 8988
LHK 2
LPK 2
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
RMTN
KEY 00 ACD 1310 D 1898
AGN
01 NRD
02 SCR 8898 0 MARP
CPND
NAME NNNNNNN
XPLN 27
DISPLAY_FMT FIRST,LAST
03 MSB
04 ACNT
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16
17 TRN
18 AO6
19 CFW 8
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[chippowell]

Problem solved. From the softphone client: File, Settings, Server, there's a box you have to check: Symposium.