i2004 phone restarting

[hawkflorida]

On a BCM400 3.6s/w.

When additional i2004 sets are installed the new sets are rebooting. The set information on them, such as DN number, name and line assignments etc... comes up. They stay up for about 2 seconds and then the set reboots. Other IP sets are functioning fine. But none of the functioning sets are this version i2004 which is NTDU92 BA70 06. Any ideas would be helpful.

Note: They are using POE which is working fine with the other sets. Identical programming of set parameters being used for old and new.

BCM 3.6 Build 3.1a
IP client keycodes are adequate for the number of units
Applied patches
BCM_360.130_Cummulative.99.2
BCM_360.179_SETFW.56.89
BCM_360.180_WIN.00.893066
BCM_360.198_WANDVR.17.250
BCM_360.160_VM.22.0070
BCM_360.186_CORE.08.0612
BCM_360.156_RCC.61.047

i2004, NTDU92 BA70 06
Other i2004 sets are functioning fine but none of them are the NTDU92 BA70 06 type.

Consulting -
"If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem."

 

[ansellrk]

It sounds like the phones are doing a Firmware upgrade. When this happens the new set boots up as normal, asks for a password, DN and then downloads the firmware (you should see a bar appear on the display just before it resets). Once it resets it will come back with just the time whilst it reprograms the phone, this can take quite sometime. I would suggest plugging the new set in and then just leaving it for about 15 mins to see if it comes back. You can check if it is a Firmware download by looking in the Nortel Terminals area on the BCM manager. Find the DN and it should say downloading firmware next to it.

 

[hawkflorida]

Customer has done this. We will try it again though to be sure. In the past I have seen firmware upgrades on IP sets and as I remember it states that it's downloading firmware thus notifying you of the delay in booting up.

Consulting -
"If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem."