i2004 phone re-cycling

[poq]

Hello,

I have an i2004 phone that i am linking in remotly to my bcm200. Here is the sequence of events.
1. Power it up.
2. Phone shows downloading firmware
3. Phone links up.
4. Phones resets and starts from step 1.

Any help would be greatly appreciated. Thanks.

 

[Jephph]

Bring the i2004 to the site where the BCM resides. Connect the i2004 to the same LAN as the BCM and make sure that the phone upgrades the firmware and operates fine. Once you are certain that the phone is operating correctly on the LAN, take the i2004 to the remote site and try again. If you're still having issues, it's a firewall or VPN problem (depending on how you're connecting).
Good luck.