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I2004 freezes when dialing certain DNs

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alex1002

Technical User
Jan 15, 2014
29
CA
Good Day,
Some of my I2004 phones are freezing, but the weird thing they only freeze when dialing certain extensions. Anyone can give me some ideas of what can be wrong?
Thank you
 
-What firmware versions are all the sets in question and versus the working ones?
-Are the troubled sets on the same switch as each other as well the sets they try to call?
-Is the BCM software patched to the latest?


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