I want to assign DID to ACD

[norstarboston]

Anyone know how to do this? I want my main line to be answered as it is now. I want to grab one of my spare DID's and direct it to a new ACD group (or even to the Auto Attendant then ACD if needed) Basically we want to give out a new number to a certain client so they can reach a different ACD group. Can anyone help?

Thanks

 

[bkrike]

assign digits to target line
assign target line to ACD or AA or whatever

Don’t know what else you are looking for without more details. If you are at a loss vendor assistance is always a good idea.

 

[jerryreeve]

which acd? minuet etc or Call pilot? the method is different for each and not even available for earlier minuet ACD's.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[norstarboston]

ACD is a Cinphony II. Thanks

 

[jerryreeve]

you have to work from the monitor/keyboard, go to the configuration menu->line menu->destination number(DNIS/DID):

Destination Number Configuration (DNIS/DID)
DNIS (Dialed Number Identification Service) relates to you the number the caller dialed (the internal
destination number, usually on 800 and 900 numbers). DID (Direct Inward Dial) is an internal destination
number into which a caller can directly dial. If this number has been configured in this table, the call will be
sent to the specified Group. You can configure up to 1000 DNIS Numbers for CINPHONY Levels I and II
and 3 DNIS Numbers for PRELUDE.
Note: The Norstar defines an exact format to recognize “true” DNIS information. Many Central Offices
/ Carriers cannot support this format. If this is the case with your CO or Carrier, refer to the following
topic in this section, DID Routing from CO switches that cannot send DNIS. The directions provided
there will ensure that you will be able to utilize the DNIS feature via this form of DID routing of ACD
Calls.
There is 1 screen with 5 fields to complete when configuring DNIS and DID Numbers:
? DNIS/DID Number
? Description
? Routing
? Group/CDR Table
? Priority
In this section steps are provided so you can perform the following tasks:
? Access the Destination Number Configuration (DNIS/DID) screen.
? Add a DNIS/DID Number and Description, select Routing (Group or CDR Table), select Group or CDR
Table, and prioritize the Line.
Follow this step to access the Destination Number Configuration (DNIS/DID) screen from the Configuration
Menu:
1 On the Configuration Menu, highlight Line and press ENTER/CLICK. The Line Menu will display.
Highlight Destination Number (DNIS/DID) on this menu and press ENTER/CLICK to display the
Destination Number Configuration (DNIS/DID) screen.

Follow these steps to add a DNIS/DID Number and Description, select Routing, select Group or CDR
Table, and prioritize the Line.
DNIS/DID Number (required field)
1 Type in up to 10 alphanumeric characters. Highlight the Description field.
A DNIS or DID Number is obtained from your Service Provider. The DNIS or DID Number is a string of
digits. These digits are what ACD designates as a Destination
Number (DNIS/DID) Call and will route the Line specified via Destination Number to the specified Group
or CDR Table. You can use the * (asterisk) Wildcard to substitute numbers (same as DOS wildcard
use).
Example: All numbers for a call center
841-3680 - last 4 digits = DNIS Number
841-3681 - last 4 digits = DNIS Number
841-3682
841-3683
841-3690 - last 4 digits = DNIS Number
841-3691 - last 4 digits = DNIS Number
841-3692 - last 4 digits = DNIS Number
841-3693 - last 4 digits = DNIS Number
841-3694 - last 4 digits = DNIS Number
The Service Provider has specified that 841-3680, 841-3681, and all 841-369x numbers are DNIS
Numbers, you would only need to make 3 entries for the 6 numbers:
3680
3681
369*
Wildcard Rules:
?? can be used at end of string
?? represents any digits 0-9 that are received after the first specified digits.
Description
2 Type in up to 8 numeric characters to further identify the DNIS/DID Number.
Notes: When you type in a Description for a DNIS/DID Number, this Description will display on a
Agent’s Station Set when a DNIS Call, routed via Destination Number Configuration, is received.
If the Description field is left blank, the digits in the DNIS/DID Number field will display instead on an
Agent’s Station Set.
When the Description or DNIS/DID Number displays on the Station Set, it replaces the Group Name
and Time in Queue prompt that normally displays when an ACD Call is received.
Routing
3 Press F2/DBL CLICK and select either Group or Origination Table.
Note: Make sure that the Origination Table has been previously configured.
Group/CDR Table
4 Press F2/DBL CLICK and select Group Number or CDR Table from list. When a call arrives with this
DNIS/DID Number, it will be routed to this Group or CDR Table.
Priority
5 Press F2/DBL CLICK, highlight a priority value (1-10), and press ENTER/CLICK to select. This will
prioritize the configured DNIS/DID digits so that calls arriving can be handled at the rate you specify.
6 When all screen information is completed, press the F10 Key (or highlight Save and press
ENTER/CLICK, or press ALT-S) to save this configuration.
Then select Update Configuration on the Configuration Menu to activate or schedule the update of
these configuration changes.
Note: You can update an existing DNIS/DID Number by editing the row and then saving the changes.
You can also delete a DNIS/DID row by highlighting the DNIS/DID Number field and pressing the ALTD
keys simultaneously.
System Wide Parameters / Display on Station Set Note:
On the System Wide Parameters screen, you can select whether you want the Group, DNIS/DID
Description, CDR Number, or CDR Description to display on the Agents' Station Set when ACD Calls
reach the Station Sets. There are 4 types of configurations possible to help you make your selection:
• Group is default. When an ACD call has not been routed by Destination Number Configuration
(DNIS/DID) or Caller Directed Routing Number Configuration (CDR), the Group to where the call
was routed will display on the Station Set.
• Select Group or DNIS/DID Description. When an ACD call is routed by Destination Number
Configuration (DNIS/DID) to a Group.
• Select Group, DNIS/DID Description, CDR Number or CDR Description. When an ACD call is
routed by Destination Number Configuration (DNIS/DID) to the CDR Table.
• Select Group, CDR Number, or CDR Description. When an ACD call is routed by Caller Directed
Routing Number Configuration (CDR) to the CDR Table.
DID Routing from CO Switches that cannot send DNIS
Follow these steps to route DID calls from the CO:
Note: The Norstar Installer Password is required to setup this configuration.
• Configure T1 Circuits as Trunk Type:E&M
• Set DNIS Number:N off in Norstar Programming.
• Set Received number length to match the number of digits being sent by the CO.
• Configure a Target Line to match the expected received number.
• Assign the Target Lines to the Backup Set.
• Assign a Prime Set to the Target Lines, preferably the Backup Set programmed with as many Intercom
keys as possible. Test calls should ring into this set.
• Once test calls are successful, assign the digits to the ACD in Configuration | Line | Destination Number
| DNIS/DID Number. Do not do this until test calls successfully ring at the Backup Set.
• Do not configure any Lines in your Line list as the system will monitor all Lines in the Norstar.
Configuring PRI Channels in ACD:
PRI configuration within ACD depends on your environment. Review the following information for the SL1
and NI2 environments and follow the directions if applicable to your system.
SL1 Environment
• If the PRI channels are coming from a SL1 environment, the received digits are assigned to target lines
in the Norstar, Prime Set is assigned to the ACD backup Station Set, and the same received digits are
entered on the Destination Number Configuration screen.
• Set Received number length to match the number of digits being sent by the CO.
• Configure a Target Line to match the expected received number.
• Assign the Target Lines to the Backup Set.
Note: Perform this step if you are using MICS 4.0 or less. Do not perform this step if using MICS 5.0.
• Assign a Prime Set to the Target Lines, preferably the Backup Set programmed with as many Intercom
keys as possible. Test calls should ring into this set.
• Once test calls are successful, assign the digits to the ACD in Configuration | Line | Destination Number
| DNIS/DID Number. Do not do this until test calls successfully ring at the Backup Set.
• Do not configure any Lines in your Line list as the system will monitor all Lines in the Norstar.
NI2, 4ESS, and 5ESS Environments
• If the PRI channels are coming from a NI2 environment, the received digits are not assigned to target
lines in the Norstar; but in Trunk/Line Data, the Prime Set is assigned to the ACD Backup Station Set,
and the same received digits are entered on the Destination Number Configuration screen. In Norstar
Programming, DRT is set to "YES". Do not assign the PRI channels to the ACD in Line Configuration.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[alexalas]

Nostartboston:
My appologies to reply to your message not to provide an answer but to add another question.

JerryReeve:
I was reading your reply and it looks you are an expert on this matter. After my former manager was laid off I was left in charge of a Norstar ICS 4.0 and as well as Norstarboston I have the same need of assigning DID but my ACD is a Minuet, can you help me to find some technical information how to do it. My case is a little bit the DID are already program but I ran out of them. I need to know how can I find if I still have some available and how can I assign one to an especific extension.