Hello. I installed CCM 4.0.(3). And also installed IVR 3.5
My problem is simple. I have a hunt group which consists of three numbers. What I want is: When nobody from the 3 persons answers the phone i want it to redirect to ivr script which announces that these people are busy and .. try again later. The problem is, that i can't add CTI_Route point in the line group. Only phone can be added. Then i tried to make virtual phone with number 2510 which is redirected to Route point 2500. So now if I call 2500 or 2510 i can hear the message, but i just can't get it played. (hunt group ignores the redirection of the phone 2510). Is there some trick how to do this?
Thanx. Tomas
My problem is simple. I have a hunt group which consists of three numbers. What I want is: When nobody from the 3 persons answers the phone i want it to redirect to ivr script which announces that these people are busy and .. try again later. The problem is, that i can't add CTI_Route point in the line group. Only phone can be added. Then i tried to make virtual phone with number 2510 which is redirected to Route point 2500. So now if I call 2500 or 2510 i can hear the message, but i just can't get it played. (hunt group ignores the redirection of the phone 2510). Is there some trick how to do this?
Thanx. Tomas
If I call 2500 or 2510 (2510 is a phone that is not connected and forwarded to the CTI Route point number (2500) , i can hear the message which i want to hear (user busy). But i cannot add Route Point in the line group, and if i add the phone 2510 it ignores the redirection and i get busy tone.