I/O Error Device not ready when trying to backup Information store

[LANManDDG62]

INFORMATION STORE BACKUP FAILS WITH I/O ERROR.


I'm having similar problems using BE 7.3 on an NT platform.
The backup only fails when trying to backup MS Exchange 5.5
Information Store. When selecting Information Store I also get the following - "no selections exist..."
I'm playing with fire not having a good backup. EDB logs are building up and no way of flushing them.

Can I get some assistance please?
------------------------------------------------------------
No appendable media could be mounted.
Switching to overwrite operation on scratch media.

Drive and media information from media mount:
Drive Name: COMPAQ 0
Media Cartridge Label: DL000001
Targeted Media Set Name: Media Set 1

======================================================================
Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
======================================================================

Media Name: "Media created 05/28/03 05:18:55 AM"
Backup of "\\DDG62UBD01\Microsoft Exchange Information Store "
Backup set #1 on storage media #1
Backup set description: "Backup 0014"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 5/28/03 at 5:20:54 AM.

Storage device "COMPAQ 0" reported an error on a request to write data to media.

Error reported:
The request could not be performed because of an I/O device error.

 

[SQLBill]

Have you checked all the cables to make sure they are firmly and correctly attached?

Have you stopped and restarted the Backup Exec services?

Have you rebooted the tape device?

Have you rebooted the backup server?

-SQLBill