I need to set up a call foward on help desk to go to a secondary phone 3

[richinmalabo]

I need to set up a call foward on help desk to go to a secondary phone and then back to Primary help desk phone and be answer by the primary VM box.

I have an Option 11 C I will show wha t i have programmed so far. My problem is the call passes to secondary phone and then come back to primary and rings off the hook never going to VM. VM is 6565 as you can see. Any suggestions would be appreciated.

Thanks in advance.

Richard Purcell
Marathon Oil
Equatorial Guinea

DES AMPMDF
TN 022 0 00 05
TYPE 3904
CDEN 8D
CUST 0
FDN 1613
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD ST
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNIA CDCA MSID DAPD BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 6565
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4009 0 MARP
CPND
NAME I.T. Help Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1363 0 MARP
CPND
NAME Abu Sepa
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 6565
17 TRN
18 AO6
19 CFW 16 1268
20 RGA
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 22 FEB 2006


NACT

 

[mikeyb123]

sounds complicated. I would set up a linear hunt grp with the primary phone as the first entrt, the second as teh second entry then voicemail as the last entry.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[richinmalabo]

Thanks for the quick responce,


I am totally confused by what that means. If its complicated for you, imagine how comlicated it is for me. Has any one already done this? Can you give me an example?

Thanks in advance

Purcell
Marathon Oil
Equatorial Guinea

 

[mikeyb123]

is the helpdesk number the primary dn on the phone?

if so change the primary dn to something else

build a hunt group in LD 18

>ld 18
SCL000
MEM AVAIL: (U/P): 98106 USED U P: 15444298 300923 TOT: 15843327
DISK SPACE NEEDED: 428 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ new
TYPE ght
LSNO 23 - any spare number
CUST 0
DNSZ 4 - - length of extn number
SIZE 3 - - how many extn numbers
WRT (ADDS: MEM: 10 DISK: 0.0)
STOR 00 6884 - Primary dn
WRT
STOR 01 6882 - second dn
WRT
STOR 02 1000 - voicemail dn
WRT
STOR


next build your pilot dn in ld 57 - this will be the helpdesk number

>ld 57
FFC000
MEM AVAIL: (U/P): 98070 USED U P: 15444316 300941 TOT: 15843327
DISK SPACE NEEDED: 428 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ chg
TYPE ffc - flexible feature code
CUST 0
FFCT
CODE pldn - pilot dn
PLDN 4567 - helpdesk number
USE gpht - group hunt
LSNO 23 - your list number you created before
HTYP lin - linear always starts at the top
CFWI
MQUE
PLDN
CODE

In the voicemail build the mailbox as the pilot dn number.

You can add a key to the phones so they can opt in or out of the hunt group as required:

key xx GHD

Hope this helps




It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[mikeyb123]

http://www.ghtrout.com/ghtrout/

has loads of good info

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[johnpoole]

keep it simple, hunt works on busy, forward works on no answer... i call 1000 (help desk) ring no answer, rco value is met, call forwards to 2000... 2000 rings no answer, call goes to mail then to mailbox 1000... all i need is on set 1000 cls fna plus fdn 2000, all i need on 2000 is cls fna sfa fdn xxxx to mail... i can't make that call forward back to where it came from... in all cases the 3rd forward no answer has to be mail...

next case, busy treatment (hunt)
it the set 1000 has key 1 as 2000, the cls hta, lhk 1, hunt mail.. will do both... if i am on key 0 then 2000 will ring on the far set, if it;s busy, then 1000 needs hunt xxxx to mail and station 2000 needs cls hta and hunt to mail..


the switch has a problem building loops.. hunt can loop from a hunt group, but no answer (forward) will not... forward your phone to me, i forward my phone to you, it will not keep ringing back and forth all day, and it will never go to mail...

hunt is good for up to 31 stations,, if the 1st 30 are busy it will ring set 31... forward is good for 3 hops, make the third hop voice mail

john poole
bellsouth business
columbia,sc

 

[richinmalabo]

John that worked like a champ.

Thanks!!! ADD a Star

Richard Purcell
Marathon Oil
Equatorial Guinea