I need to create an automatic reply (Not out of office) 1

[ukjane]

We have an EMail address on our exchange server for which we would like to generate an automatic reply to the sender. You know the type of thing "Thankyou for your interest in such and such, can we interest you in..... your EMail will be dealt with...." that kind of thing. I have tried using rules in Outlook 2000, but it only seems to apply the rule if I click "Run Now" it won't apply the rule automatically. I am also stuck with the message that my company want to use is more than the 34kb allowed. Is there another way to do this or a 3rd party util someone knows about.

 

[Guest_imported]

sounds a bit odd.....it should work...have you tried a simple out of office rule?

 

[ukjane]

I have truled out the out of office reply, because when the sender received the out of office, in the subject line it says "Out of office reply" and this doesn't look very professional to our clients. Thanks for the suggestion.

 

[Zelandakh]

Use the inbox assistant. Using Outlook 2000 you can set it as a server side rule which will always run.

 

[ukjane]

Zelandakh,

I have created a server side rule in Outlook 2000, but :-

1) I get the message "There is not enough disk space on the M$ Exchange Server to store all your rules. The rules that failed to load have been deactivated". I looked this up on TechNet and it is because the server will only give each mailbox 34kb for Rules. The message my company want to use is more than slightly larger than this.

2) I then to test it, created a small message to use and uploaded this to the server. However, it doesn't work. I have used my hotmail etc. accounts to send tests and they don't get a reply. But, if I go back into the Rules Wizard and select "Run Now" and run the rule on my inbox it works (just the once though). We could run this everyday, if we could reduce the size of the message, but it's not practical in the long run.

Anymore ideas. Thanks....

 

[ukjane]

For the sake of arguement I tried the out of office reply just to put something in, in the meantime.

But, although the message goes to internal people, the message doesn't go outside the company to internet mail addresses.

I read in TechNet article Q181636 that I may need to uncheck "disable automatic replies to the internet". This option is apparently in the Internet Mail Service in Exch Administrator, but I cannot find it. Any help would be most appreciated.

 

[ukjane]

Ooops, I found the IMS in our backbone site. However, I looked on all the tabs and can't find a setting for this.

 

[pjm]

Hi!
Disabling auto replies to the net:
Site/Connections/Internet Mail Service/Properties
Use the Advanced Options button on the Internet Mail tab.
(But I think it's default behaviour to disable anyway.)

Sorry, can't help on your other prob. (I guess you've tried using the "reply using a template" option? & I suppose exch server must store the template within your space for rules...)

pjm

 

[ukjane]

pjm,

Thanks. I still cannot find it. I don't think I have authority to administer another site. Therefore i'll have to EMail our Head Office Exch Guru and get it changed there.

Thanks again...