People calling this support line are 0'ing out if it rolls to voicemail and having the attendant call the support people directly. We want to force them to leave a message.
I looked for a button to turn it off, no luck. Then I tried creating a personal (backup) operator schedule with nothing turned on. It still went to the default backup operator. Then I tried giving it 5 minutes active to see if it needed some time active before it would use the schedule. It still 0's out to the attendants.
Any help would be appreciated.
I looked for a button to turn it off, no luck. Then I tried creating a personal (backup) operator schedule with nothing turned on. It still went to the default backup operator. Then I tried giving it 5 minutes active to see if it needed some time active before it would use the schedule. It still 0's out to the attendants.
Any help would be appreciated.