I need rounting calls to attendat it the auto attendant is busy

[janchundia]

I need routing the calls if all ports of automatic attendat are busy I want to redirect all calls to attendat. Actually, happens that if the ports are busy and other call arrive to automatic attendant, the call ringing all time and not redirect.
I have the following configuration:

>LD 23
ACD 7004 Automatic attendat (without agent)
NCFW 7000

ACD 7000 Voice Mail (4 agents or 4 ports physical)
NCFW 0

>LD 21

ATT_DATA
ATDN 0

I have been trying wiht the thresholds (CWHT, OVTH, TFHT)
overflow or interflow each call without results.

Javier

 

[Reusser]

you won't be able to change the 7004 que and be affective. you could turn on interflow for the 7000 que
Set OVTH to 0
set ifdn to 0
set aeni to yes

This will affect all calls to voice mail though.

 

[janchundia]

Hi Reusser
I programmed and probe with this configuration last week whithout results.
I has been programmed for the que 7000 with this parameter
CWTH = 1
BYTH = 0
OVTH = 0
IFDN = 0
AENI = YES

Also probe with OVDN = 7009 for example.
Que 7009 hasn´t agents and has NCFW = 0