I have never heard anything like this. Compaq SR1010Z 1

[xit]

This Compaq Presario SR1010Z was brought in with a bad hard drive, Seagate 160Gbytes Barracuda 7200 SATA. No Restore Disks were ever made by the owner, so I ordered a replacement 160Gbytes Seagate Barracuda 7200 SATA on sale for about $60, then I ordered a set of restore disks from Compaq about $28. Parts came in & installed hard drive & drivers, put in restore disk got this "these restore disks are not for this model computer". Called Compaq (HP) they stated I received the wrong disks & sent the correct ones but when they arrived they were exactly the same part number & would not work. Once again I called & again they stated I had received the wrong disks and they would send the correct ones, when all of a sudden a female voice took over the conversation stating the only way I could have the software installed would be to return it to Compaq and the charge would be between $300-$400 or I could purchase a Seagate 160 Gbytes from them for $269 which would allow the restore with the discs they had sent me. Well to make this long story short an $87 Windows XP Home went on quite fine.

Has anyone had such an experience? I have ordered many restore set and never any problem like this.

xit

 

[paparazi]

xit
Unless the "restore" disk just activated a restore partitian that obviously know longer existed on the new hard drive.
But as you say, as long as all the addon cards etc were dectected by a clean XP SP2 install? then that was better anyway.
Couldn't you have just used the XP licence number already on the box? it's not like it wasn't covered legally by it's own copy?
Martin


We like members to GIVE and not just TAKE.
Participate and help others.

 

[xit]

paparazi, I have not activated this install yet so I will try to use the existing key on the side of this computer & might just save $87.

I will let you know, but it seems I have been down this road before & Microsoft said no deal.

xit

 

[paparazi]

I'm probably wrong on this but as I understood it Microsoft say "one machine one licence"
It is not like you have upgraded to a completely different spec, you have swapped like for like.
So as per questions:
How many machines is this copy of Windows installed on?
Well just this one!
And
What is the reason for installing today?
Because I have had a hardware failure!
Sometimes that ask if it's OEM, answer I have know idea!
Thankyou
Place your cursor in the first box
Are you ready for the number
etc etc
NP and jobs a goodun!
Like I say, you are doing nothing wrong, this machine has a legitimate licence as far as I can see.
Martin

We like members to GIVE and not just TAKE.
Participate and help others.

 

[xit]

Early sunday morning must be a good time because that was the exact conversation except no OEM question, so I will put the new XP Home on the shelf for another day.

thanks
xit

 

[CorruptedLogic]

Gateway have a similar hoohaa with their restore CD's. They will ONLY work with gateway hardware (don't ask how i found out!). It's just another instance of OEM's and MS driving you nucking futz!

CCNA, CCDP, Net+, A+
Work Smarter, Not Harder....

 

[xit]

CorruptedLogic, this event changed completely the way I approach estimates for repair. No longer can one assume the logical steps for repair, now you must factor in what may or may not come into the mix, where operating systems are concerned on proprietary computers.

xit

 

[ASG0856]

The code on the side of the box probably won't work with a new copy of XP anyway. That code is generated for the machine as built by the manufacturer, and like Dell, Compaq/HP probably lock the machine and supplied OS together.
Probably, installing a new copy of XP will either activate with no problem or require you to contact the Micrsoft toll free line to activate.
It seems that prebuilt/preloaded Computers are causing no end of problems now, when computers go wrong. MS seems to have taken the attitude that we are all pirates, and the ongoing development of XP reflects that

 

[CorruptedLogic]

AFAIK...the product key denotes which "channel" you bought your copy of XP through (OEM, Retail, Educational, upgrade etc). In theory, an OEM key will not work with a retail CD and vise versa. However, i have in the past managed to use a Gateway CD with a Dell Key (the gods must have been happy that day!). I think you just need to be sure that they are the same release, service pack and channel. Then again, it could be that i was wearing the correct combination of shoes and socks that day..this IS microsoft we're talking about!

CCNA, CCDP, Net+, A+
Work Smarter, Not Harder....
This was supposed to be the future.....Where is my JetPack?!