I have forgotten my mailbox password...

[NortelQuestion]

I understand that a forgotten password cannot be recovered. The troubleshooting guide indicates that the old password must be reset to 0000 by the System Coordinator... that's me! And I cannot find anything in all of my many reference guides that tells me how to do this... any help would be much appreciated. Thanks.

 

[Guest_imported]

dial feature 985 press 9 then press RESETSMPSWD on the keypad then press ok then dial feature 983 (102) 0000

 

[Guest_imported]

reading your post again do you mean you have forgotten the admin login password ? btw my previous post is how to reset that. To reset a mailbox password dial feature 983 (login ) press mbox, enter mbox # , then press reset . press feature 981 (from the phone with the mailbox ) and you will be prompted to change your password.

 

[NortelQuestion]

Yes, it is a user voicemail, not the admin password. I tried the string and it makes sense until the display asks "Reset password?" and phone is a 8 button phone and does not have an OK button. Forgive my ignorance... usually # works, but is saying "invalid key". Alos, our phone don't not allow feature 983 at the user phones... can do that from the admin phone and insert the extension ie. 2360000?

 

[Guest_imported]

you must use a m7310 0r m7324 to reset a user password or any feature 983 programming because you need the buttons under the display. dial feature 983 (login) (eg 1020000) press mbox ( soft key under display) press chg ( soft key ) enter mbox # ( eg 236 ) press reset ( soft key ) then rls . from users phone enter feature 981 at the password prompt enter 0000 you will then be prompted to change your password. Appologies if I wasn't clear before ( I think I left a step or two out )

 

[NortelQuestion]

Thanks... it worked!

 

[moneca]

I can't get into the m7310 voicemail system. I followed the steps of the 1st vistor and made it all the way up to when it says that i am not allowed to use the 983 feature. But the person who worked here no longer does and left no information on how to reset passwords for the phones. Please help?