I have a hunt group with overflow g

[attex]

I have a hunt group with overflow group on 9.1.6 that disconnects caller when all members are busy. I have the overflow group listed 3 times in the primary groups overflow section. Below is a call trace, I haven't pulled a monitor trace yet. What am I missing to get the call to voice mailbox.
C:\Users\rsm\Documents\WestDesMoines_Call_Details_20170210_132637.txt
Call Details, WestDesMoines (10.x.x.x)
2/10/2017 1:26:37 PM
---------------------------------------------------------------------

Call Details DELETED!

Call Ref: 2634 Call length: 00:03:54

Originator
Current State: Connected Time in State: 00:03:42
Trunk: Line: 13 Slot: 4 Port: 1 Channel: 1
Incoming Caller ID: 5159861276, SJM CONST
Incoming DID: 426
Round Trip Delay: 8ms
Transmit Jitter: 0.1ms
Transmit Packet Loss Fraction: 0%

Destination
Current State: Connected Time in State: 00:03:42
Trunk Used: Line: 196 IP Office 10.x.x.x Channel: 1
Digits sent to Central Office: 310
Caller ID sent from Central Office: 310
Codec: G729 A
Round Trip Delay: 8ms
Receive Jitter: 0.1ms
Receive Packet Loss Fraction: 0%
Transmit Jitter: 0.1ms
Transmit Packet Loss Fraction: 0%
Media Stream: RTP

Call target / Routing information
Original Target: Extn AaronB
Connection Type: VCM
Call Recording: No
Redirected to Twin: No
Routed across SCN trunk: Yes
Retargeting Count: 0

Trace Output:
2/10/17 1:18:26 PM-542ms Extension = 412, Pressed Programmed Button, Button Number = 1, Label = Appearance
2/10/17 1:18:26 PM-545ms Call Ref = 2612, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = User
2/10/17 1:18:30 PM-393ms Extension = 412, Pressed Fixed Feature, Button = Transfer
2/10/17 1:18:30 PM-394ms Call Ref = 2612, Originator State = Holding, Type = Trunk, Destination State = Held for Transfer/Conference, Type = User
2/10/17 1:18:31 PM-194ms Extension = 412, Digit dialed, Digit = 4
2/10/17 1:18:31 PM-357ms Extension = 412, Digit dialed, Digit = 4
2/10/17 1:18:31 PM-907ms Extension = 412, Digit dialed, Digit = 5
2/10/17 1:18:32 PM-292ms Extension = 412, Pressed Fixed Feature, Button = Transfer
2/10/17 1:18:32 PM-301ms Call Ref = 2612, Originator State = Connected Blind, Type = Trunk, Destination State = Alerting, Type = Target List
2/10/17 1:18:32 PM-301ms Call Ref = 2612, Alerting, Extension = 430, Button = 2
2/10/17 1:18:32 PM-303ms Call Ref = 2612, Alerting, Line = 180, Channel = 1
2/10/17 1:18:38 PM-187ms Line = 180, Channel = 1, Q.931 Message = Connect, Call Ref = 2618, Direction = To Switch
2/10/17 1:18:38 PM-196ms Call Ref = 2618, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Trunk
2/10/17 1:18:38 PM-196ms Call Ref = 2618, Answered, Line = 180, Channel = 1
2/10/17 1:19:04 PM-194ms Line = 180, Channel = 1, Q.931 Message = ReleaseComplete, Call Ref = 2618, Direction = To Switch, Cause Code = 16
2/10/17 1:19:04 PM-196ms Call Ref = 2618, Originator State = Connected, Type = Trunk, Destination State = Clearing, Type = Trunk
2/10/17 1:19:04 PM-196ms Call Ref = 2618, Disconnect from Destination End

 

[joe2938]

do you have voicemail enabled on the primary hunt group make sure overflow group that voicemail is not ticked, also you did enable the overflow and timer correct?

 

[amriddle01]

The far end cleared the call down, that's what "To Switch" means after the cause code 16 which is a normal cleardown

 

[IPGuru]

Overflow time set with no call queuing?


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