I have a customer using IX Workplac

[George Kyle]

I have a customer using IX Workplace on his Homeoffice PC and he is part of a Hunt Group for incoming calls. If another user within the Hunt Group answers the incoming call it shows up as a missed call on his IX. It seem that the other remote IX Users see the incoming call but it is not registered as a missed call because another user has answered the call. Is there something that needs to be ticked or unticked on his IX? He is also having an issue with the time being out by one hour.

 

[derfloh]

What versions? Latest versions use the centralized call log from IPO.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

Is there something that needs to be ticked or unticked on his IX." - Yes if its the centralized call log then in the IP Office configuration you have to select whether calls answered elsewhere are included (System | Telephony | Call Log) and which hunt group calls are logged (User | Telephony | Call Log).

Stuck in a never ending cycle of file copying.