I have a call pilot on a norstar th

[johnnydeesp1]

I have a call pilot on a norstar that I programmed many years ago, It's for a plumber. The ccr tree for after hours emergency is programmed to go to guest mailbox 300. The customer is prompted to leave a message. Once the caller hangs up the system calls a cell phone and the caller id is 300. The owner then knows to call the office and retrieve the information left on mail box 300. It originally was set up to call three different cell numbers. My customer tells me that the order of the calls has changed and they want to change one of the destinations. It was cell phone 1 then cell phone 2 then cell phone 3. Now they want cell phone 4 (new number) then cell 2 then cell 3. This is not something I do very often and can't figure out how I set it up. I go into mail box 300 and press 8 for destination transfer. It's turned on. The number in the destination is 91010555011639212679824. I have no idea what that number is and I'm not sure how it is even working at all.I'm reluctant to program over that number and try to enter the new cell number since it is currently dialing cell 1. Any ideas?

 

[telcodog]

If I saw a number like that in a voicemail box's destination number I would delete it and change the mailbox password and assume it was hacked. If 9 is being used to access outside, those numbers that follow do not conform to the NANP.

 

[phoneguy427]

Definitely a hack, it's going out to a 1010 number, or the plumber has his call transfer going overseas. Like telcodog said remove the number, turn off outbound transfer, change password. The message notification is option 6 in the mailbox admin, that's where you change the cell numbers for notification.

 

[curlycord]

Also add 10 to any restriction filters going forward with all sites.
FYI
6 is for user setup of notification for a pager or mobile etc (this might still be programmed ok)
8 is for user setup of external transfer (where the caller can press 7 while listening to the greeting to be transferred out to an external number the user programmed) and the hacker changed it.

Train client not to use trivial passwords.
You can also select Trivial Passwords in Callpilot admin programming so that they cannot use 1234 etc

"turn off outbound transfer"
If they do not need it then this is done under Class Of Service



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