I have a building with a Merlin Mag

[Comput3rGuy]

I have a building with a Merlin Magix System. There are 5 trunks assigned to this system. 2 go to Auto Attendant after two rings, 2 ring an extension (programmer extension), and 1 just rings. I need all 5 to go to Auto Attendant after two rings. It did this at one time and it seems that all of a sudden it has changed. How can I make all 5 of these lines go to Auto Attendant. Once this happens everything else should fall into place based on already have the Auto attendant set up and working.
Thank you in advance.

 

[TouchToneTommy]

The drill for delayed auto attendant is to assign the lines to an unused calling group, and use time-based overflow to send them to the Voice Mail calling group. Inside of the voice mail, you use Class-of-Service or mailbox type to steer the calls from the original calling group to the auto attendant.

 

[Comput3rGuy]

Okay, I currently have it set up to work this way on the two lines. I just want to know how to add trunks to the Auto Attendant. It looks like This is what you are telling me, I am just a little confused as I thought calling groups were for extensions not trucks. Can you tell me what the default calling group would be for this application. (30?) Is there a way to look at the two trunks that are currently set up the way I want so I can duplicate that?

 

[pmcook]

Under system programming go to calling groups, choose 30 and then press inspect.

 

[pmcook]

You will need to make yourself an inspect button first. Under extension programming, choose a button, choose list feature and then choose inspect.

 

[TouchToneTommy]

Calling groups are for both extensions and trunks.

There are 32 Calling Groups in the system, so the group being used for delayed answering could be any one of them. Usually, 770 is used for the Voicemail system's calling group (although I like to use 777 instead), and I personally use 791 for the delayed answering group.

The 30 that comes into play is the coverage group, where if an extension is not answered, it covers to a point that is answered by a calling group. There are 30 Coverage Groups in the system, and any one of these can be used for voicemail coverage (although it is usually group number 1 or group number 30)

Long story short, use WinSPM to connect to the system, and "print" (capture as text files) the calling group report. This will tell you which group is being used, and which trunks are assigned.

 

[Comput3rGuy]

Two things. I am not using WinSPM currently, it has never been set up. After reading several posts on here it sounds like something that I should look into getting set up. Is there another way I can see what is going on with previous programming? I tried using the inspect button, but really didn't know where to go from there.

I am sure this is simple to do and I am just looking the right places, can you please give me step by step instructions on how to create a "calling Group", add trunks to that "calling group", and add that "calling group" to a "coverage group", and what ever else I will need to do to make this work as it needs to.

Also, does it matter that this building has been previously set up with 4 digit extensions? ie: my group call extension for Voicemail is 7929.

 

[Telecomboy]

If it did do it at one time, how about trying a restore? If the programming was saved, you can restore it back to that day. Menu, System Program, Exit, System, Backup/Restore, Restore, check what dates are listed (if any). If there is one that is listed from a date you know the system was working properly, choose that option and then restore the system. Just be careful as it will knock users off the phone.

****Do a backup of the current programming in case anything goes wrong so you have a copy to restore that you know at least partially works. To do that: Menu, System Prog, Exit, System, Backup/restore, Backup, choose a file to save it to (1, 2, or 3- this will erase what is currently on that file). Name the backup if you'd like, then save it.

 

[Comput3rGuy]

Telcomboy this is true that would work, but that does not teach me to do the above. As you know these systems are tanks and there is no plan in the next several years to replace them. I need to learn as much as possible about them as soon as possible. Does that make sense.

 

[Telecomboy]

The Magix wasn't great for looking at current programming. You can either go around using the inspect button or I would advise getting WinSPM if you will be supporting these systems for a while. You can download the software for free from support.avaya.com. Then you will need a free com port, a 355A or 355AF adaptor (which can be found on the internet for around $50), and a patch cord-striaght through. With WinSPM you can at least print reports for the system that you can view to see the current programming/troubleshoot issues as they arise.

 

[merlinman]

The "PRINT REPORTS" function is not an "at least" thing. It's how we shoot trouble on Legends and Magix systems.

The 355 Adapters can be had for less than $50, or at least, that's my experience.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com