I get no channel ID on the NICECLS Log

[dmouge]

Hi,

short issue with NICE. the system is not able to record because it seems that there is no trunk group / channel send by the PBX when there is a call delivered to an agent.

PBX is a g3r with MAPD and CT R1.2

Any idea about the problem ?

Thanks in advance.

 

[biglebowski]

Has it just stopped working or did it never work. If it has stopped have you upgraded the switch s/w?

Are you suggesting coconuts migrate?

 

[dmouge]

never worked before it is a fresh install of nice.

 

[biglebowski]

I presume this is trunk side recording then? Use hyperterminal to grab a sample of the CDR info and compare this to one avaya parse files that should be in the nice directory on the cls

Are you suggesting coconuts migrate?

 

[dmouge]

yes it is a trunk site.

But we do not used any CDR with Nice just the TSAPI server is used in order to collect data from the PBX.

 

[biglebowski]

open up cls manager and look at the process called dbserver are all the entries in red?


Are you suggesting coconuts migrate?

 

[dmouge]

nope no red message...

 

[denazn]

You mentioned a MAPD - are you doing some kind of service observation or Single Step conferencing?

 

[dmouge]

it is a trunk side observing so no SSC or service observing. problem is solved ti was Definity verion 7 that not support to send data like trunk group information.... looking for an alternative solution from AVAYA but keeping the turnk side solution.