I cannot get into configurator on e7 4.1 1

[krazeeddie]

I tried going into cfg file and changing uws# to "0" and rebooted,no good has always worked in past but nfg now. any ideas?

thx

I have a client who has locked all 3 SuperUsers in his Micros e7 V3.3 POS
Configurator Disabled on all 3 users
Quote:
Navigated to C:\Program Files\MICROS\e7\Cfg
Open e7Config.txt. You should see this line:
<add key="UwsObjectNumber" value="0" />
MY VALUE WAS "0" DON'T KNOW IF THAT MEANS ANYTHING
Change it to:
<add key="UwsObjectNumber" value="6" />
Save the file an relaunch e7. You're going to get a lot of errors and warnings; ignore them, and just keep clicking ok.
Noted the 'Press 'C' to access Configurator on the e7 Splash - 'Loading Database' screen - Tried that as well
Doing this process on BOH Server and Workstation yields a Popup to LOGIN [numeric keypad]
Which numeric ID should we input?
Tried the locked users IDs with no access - booted std login screen not Configurator
Any help is welco

 

[RTGPOS]

I'd recommend you try the following:

Save copies of the Touchscreen.bin and .def files in the e7 directory someplace safe.
Kill e7
Delete the Touchscreen.bin and .def files in the e7 directory.
Start e7.
You should now see a "No Touchscreens" error message and you'll be inside of Configurator.


Hope this helps.