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Hyperlinks in Word 2000
- Thread starter brunei
- Start date
How big is file? When is last time these people cleaned up hard drives? (Delete *.tmp and ~*.* files; empty c:\windows\temp or c:\temp folder; run scandisk)
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
- Thread starter
- #3
Only other things I can think of is version SR1, 2, etc.
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
It does appear odd that some users in fact are able to use the hyperlinks just fine without getting memory related error messages. Are all the users using the same version of Word? What are the differences between the ones who are fine and the ones who are having problems? You may have to use the process of elimination to get to the bottom of this.
As a side note...I would ask them to leyt me sit down for a second and I would check their hard drive myself as relating to the things that Dreamboat mentioned...(*.tmp files, etc.)
Just a suggestion
As a side note...I would ask them to leyt me sit down for a second and I would check their hard drive myself as relating to the things that Dreamboat mentioned...(*.tmp files, etc.)
Just a suggestion
- Thread starter
- #6
Everybody has the same version of Word and Windows 2000 Pro. Looking at the computers myself is really not an option because the offices are in a different state. I'm not sure the company will pay for me to go there to look into this. But I wouldn't mind a little easy vacation.
I hereby authorize the expenditures required for you to go there. Tell 'em Dreamboat said so. (And they will likely kick you in the teeth!)
Is it possible for you to tell them to take steps xyz to ensure blah, blah, blah? You can email me for hard drive maintenance steps...
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
Is it possible for you to tell them to take steps xyz to ensure blah, blah, blah? You can email me for hard drive maintenance steps...
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
- Thread starter
- #8
Likelihood:
Hyperlink points to an external document (right-click, select Hyperlink-Edit hyperlink to see the REAL destination, because I can put any old text I want and have a bad address underneath the hyperlink properties...) that is not accessible by this user, i.e., on a drive this user doesn't have rights to or they moved the file or it's on the Author's hard drive or, or, or... should I continue? I think you've got the drift.
That's a whole lot different error than "the hyperlinks don't work..."
I still say you should take that trip. Sounds like you need one!!
We'll resolve this one way or another, even if we have to shoot the users, right?
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
Hyperlink points to an external document (right-click, select Hyperlink-Edit hyperlink to see the REAL destination, because I can put any old text I want and have a bad address underneath the hyperlink properties...) that is not accessible by this user, i.e., on a drive this user doesn't have rights to or they moved the file or it's on the Author's hard drive or, or, or... should I continue? I think you've got the drift.
That's a whole lot different error than "the hyperlinks don't work..."
I still say you should take that trip. Sounds like you need one!!
We'll resolve this one way or another, even if we have to shoot the users, right?
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
brunei,
Check to see if all of the users are saving the files in the same version. Word6 does not support hyperlinks and if any of your users are saving the file in an earlier version (not that uncommon) you would need to have them save the file as a Word2K file, close, restart and possibly reinsert any hyperlinks as needed. While you're at it, you might try changing their default save as type to Microsoft Word Document as well, to save all future docs in Word2K.
Hope this helps.
Check to see if all of the users are saving the files in the same version. Word6 does not support hyperlinks and if any of your users are saving the file in an earlier version (not that uncommon) you would need to have them save the file as a Word2K file, close, restart and possibly reinsert any hyperlinks as needed. While you're at it, you might try changing their default save as type to Microsoft Word Document as well, to save all future docs in Word2K.
Hope this helps.
- Thread starter
- #11
These so-called hyperlinks are actually in the same document.
The document is really quite lengthy and used often by the other users in the office as a reference. Each different subject in the table of contents has been linked to go to the correct page when clicked on. For example to get to the subject "Dealing with....page 50", instead of doing page down or moving the cursor down; the users can just click on the subject and be taken to that exact subject on page 50.
Does this tie into the possibility that the user moved the document from its original location?
The document is really quite lengthy and used often by the other users in the office as a reference. Each different subject in the table of contents has been linked to go to the correct page when clicked on. For example to get to the subject "Dealing with....page 50", instead of doing page down or moving the cursor down; the users can just click on the subject and be taken to that exact subject on page 50.
Does this tie into the possibility that the user moved the document from its original location?
No, but the TOCs might need to be updated, brunei. Click on them and hit F9. These "hyperlinks" are created by default by Word--nothing special. Hit Alt-F9 and choose to update entire table to see the /h that causes Word to include the hyperlink-ability of the TOC.
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
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