HYP 4300dtn Paper Selection Problem

[assets]

We have a 4300dtn that gives a strange problem. The 4350 were giving a similar problem (pcl6) so we had a VB program written that select the paper tray. This work fine on the 5m, the 4050, 4200 and 4350 lasers. It allows you to print the first page from tray 2 and print yhe rest from tray 3. but the 4300 prints the first page from tray 3 then lock and want manual feed and then prins from tray 3 and not tray 2. we have updated the driver and still does not work. The printer is les than 6 months old.

Any help would be appreciated.

Never give up never give in.

There are no short cuts to anything worth doing

 

[Misken]

The printer starts feeding from the biggest tray(normally tray 3 or 4) when it doesnt find paper in tray1(manual) or another tray, propably thats why it feeds from tray3..

as to why it feeds from tray3 to start with is hard to tell since ure using a VB program, but it sounds as if:

1. u need to change the settings for Tray2 to use appropriate media type and size.

OR

2. the printer(or program) counts one tray ahead thinking tray3 is tray2, so u might want to check the printers tray-settings in the actual configuration..

 

[BadFrog]

What was the problem with the 4300dtn before you wrote the VB script?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[assets]

It a long story. We were using HP5's and 4050dn mainly (only two 4200's)all networked. We have a template that prints the first page from tray 2 and the rest from tray 3. This work fine. It did not work for the one 4300dtn. Then we purchased a number of 4350dn/dtn to replace the some of the ageing series 5 that failed. Because they use PCL6 there was a problem so we had a VB program written that solved the problem for all printer except the 4300dtn (using the PCL5e driver). This still prints from tray 3 and not tray 2 and asked for manual feed, press the green button and it prints from tray 3. I have check the device to see if the tray is installed. It is a problem for us as it has never worked correctly.

Thank you both for the help so far it is appreciated.

Never give up never give in.

There are no short cuts to anything worth doing

 

[BadFrog]

What happens if you set, "manual feed" to off?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[assets]

I tried that and it still asks for manual feed. Have installed the lattest drivers. On mine machine (on another floor) tried PCL6 driver and still has the same problem. The VB program by the way is activated when you select print. It lets you select which printer you want to print to, and then you can changes the properties for that printer. It works for the other 39 printers. Have not done a firmware upgrade at this stage. The media settings are the same for each tray plain paper A4 size. The trays are available, printing on both sides works.

Never give up never give in.

There are no short cuts to anything worth doing

 

[BadFrog]

At this point I would suggest upgrading the firmware.

One other thing to try if you havn't already is to put the paper in the manual feed tray that you want it to print on and see if it pulls from there and continues on. You can put a small stack in the manual feed tray so you don't have to constantly reload.

Ok one last thing. I see you use A4 paper. There is a setting called A4 override that allows the printer to print on A4 even if letter was selected or visa-versa.

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[assets]

thanks I will try that.

Never give up never give in.

There are no short cuts to anything worth doing

 

[bisawest]

Have you tried a different PCL version, such as PCL5? We have seen various weird problems with PCL6.

Have a nice day today, and a better day tomorrow!!!

 

[assets]

Sorry for the delay in getting back to you. YES I agree PCL6 is a real pain. The problem with the 4350's made us get the VB code written for word. ALL from HP changing the way the printer works. As for the 4300 tes I was using the PCL5e driver (whick did not work), The PCL6 driver is worse. I am now uing the PS driver and fingers crossed it working fine with the code. The only problem is when you force a driver down when user's log in to the network, is every pC needs to be set manually for tray 3 and duplex option. Can be very time wasting.

I put a comment in the HP forum area regarding PCL5 Vs PCL6 for information I could find.

Never give up never give in.

There are no short cuts to anything worth doing

 

[dbMark]

I always use PCL5e and it works fine.

Have you printed out the printer configuration and menu settings? Compare the settings for the 4350 with the most similar model, preferably one of the 4200 printers, but I guess 4250 or 4350 might be close enough. Are there any tray settings that are defaulted different?

 

[assets]

Yes configuration settings same as others eg 4200,(4350 using PCL6). As you know with the TN ot DTN. By default these (tray 3 or Duplex) are not installed. So you need to install then and select paper size. PCL5e will not find tray 2 even if set correct paper size ( only on the 4300). Have got networks to force PS driver to all users. Have not been contacted by users if working or not. As it work for me and the user I installed it manually on, it should be ok (except you will need to install duplex and 500 sheet tray(A4)in settings.

Never give up never give in.

There are no short cuts to anything worth doing

 

[assets]

Just found out the 4200tn has the same problem. User did not report problem as tey use the by-pass (tray 1) tho print on coloured paper. The 4250/4350 use the same driver. So the 4200/4300 MUST be similar (even though the 4300 users PCL6)

Never give up never give in.

There are no short cuts to anything worth doing