HylaFax anyone?

[BIS]

Hallo,

Any HylaFax users out there?

 

[thedaver]

Great product, BIS. Works really well IMHO. I'm not a current user, but I ran it for a while with two onboard hardware modems and was really pleased. Never took the time to hook up email-to-fax outbound or fax-to-printer inbound, but those looked fun. Of course, fax-to-email inbound is really sexy, but never did that either. I used it to broadcast some faxes for a client.

D.E.R. Management - IT Project Management Consulting

http://www.dermanagement.com/

 

[BIS]

Yeah - it works really well. Forwards faxes as pdf in an email, you can send form windows clients etc. My main problem at this stage is that it apparently has no support for DNIS/DID. As I was plannig to use this in a call center environment that's unfortunately a show stopper. The idea was to set up 1 faxserver, route all calls to this one, and based on the number dialed (not caller ID) email them to respective users. Ah well - you can't have it all I guess...

Rading their mailing list archives, this apparently has been discussed a million times, with most people blaming the modem - they are probably right. My idea was to replace a rather expensive RightFax/brooktrout card combo...

 

[thedaver]

Uh, have you looked at Asterisk cause I'm pretty sure that they deal with DNIS/DID and it may translate to your issue. That might be the best I can offer.

D.E.R. Management - IT Project Management Consulting

http://www.dermanagement.com/

 

[n3buo]

BIS,
I am currently using Hylafax at 4 different locations. Great software using Fedora Core 2 with multiple Zoom external modems. When I first set up I was using USR external modems and had issues with dropped faxes. After a couple weeks of play with setting, I decided to try a driverent external modem and settled on the Zoom. The Zoom modems cleared up all the issues. We receive about 750 pages a day on the Hylafax servers.

 

[thedaver]

My internal PCI USRobotics fax modems (hardware modems) worked great. Could look up the model number on them if you need.

D.E.R. Management - IT Project Management Consulting

http://www.dermanagement.com/

 

[BIS]

n3buo, thedaver,

Are you sure that these modems actually pass on the DNIS/DID? I am asking as I am under the impression that apparently not a lot of modems do...

 

[thedaver]

Never said that, I never checked. sorry, got caught up in mentioning working modems.

D.E.R. Management - IT Project Management Consulting

http://www.dermanagement.com/

 

[n3buo]

BIS,
I can't really tell you that either. I never have done DID. What I do is convert to pdf and store on a shared drive with 2 employees parsing out the faxes.

 

[thedaver]

I googled, knowing nothing, and found this... maybe there's hope?

http://www.multitech.com/DOCUMENTS/Collateral/data_sheets/494.asp

http://www.hylafax.org/archive/2004-11/msg00311.html

D.E.R. Management - IT Project Management Consulting

http://www.dermanagement.com/